Jennifer Garza

• Answered and directed incoming calls in a professional manner.
• Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
• Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
• Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
• Scheduled appointments for patients via phone and in person.
• Scheduled laboratory tests and radiology procedures for patients as requested by physicians.
• Assisted with referrals and prepared medical records for patients.

• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Reviewed data obtained from referring physicians for completeness and accuracy.

• Verify Patient Benefits & Eligibility by means of phone and web effectively communicate to patient their financial responsibility Co-pay, deductible expenses
• Provide quality service to patients obtaining referrals, answer phone, resolve patient complaints, scheduling, taking payments

Responsibilities for DFPS include Analyzing Close Case Files for redacting, releasing redacted closed case files to outside entities for court purposes, interpret state and federal law, rules, and agency policies using the TX DFPS Redaction Guidelines on Confidentiality

• Collected, evaluated and stored documents securely in permanent records.
• Responsible for contacting DFPS caseworkers regarding individual’s specific and confidential records request on my workload communicate with supervisor and provide a daily productivity report knowledge of the process and legal terminology pertaining to Adoption Request, ARIF Request, School Request, and General Request, and able to maintain the confidentiality of sensitive information.
• Proofread documents carefully to check accuracy and completeness of all paperwork.