Jennifer Garza-Harvey
Maple Valley
Summary
Results-focused retail management professional with proven ability to lead and elevate softlines departments. Strong expertise in inventory control, merchandising, and customer service. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, staff training, and driving sales growth. Trustworthy, reliable, and highly committed to achieving organizational goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Softlines Manager
Dicks Sporing Goods #1332
02.2023 - Current
- Ensured compliance with all company policies and procedures through regular audits and coaching sessions with staff members.
- Increased overall store profitability with proactive merchandising strategies, optimizing product placement, and visual displays.
- Reduced employee turnover rates by fostering a positive work environment, implementing regular performance evaluations, and providing growth opportunities.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays, and keeping premises de-cluttered.
- Enhanced customer satisfaction by efficiently managing the softlines department and effectively addressing customer concerns.
- Coordinated seasonal resets and new product launches for the softlines department, ensuring timely execution and minimal disruption to daily operations.
- Streamlined inventory management processes for better product availability and reduced stock discrepancies.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Operations Manager
Lowes
08.2021 - 02.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manger
Starbucks
08.2018 - 08.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed budget implementations, employee evaluations, and contract details.
Food Service Manager
Red Lobster Hospitality LLC
04.2017 - 08.2018
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts and supply costs.
- Resolved escalated customer issues in a timely manner.
- Reviewed and approved employee schedules and timesheets.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Developed unique events and special promotions to drive sales.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
Assistant Store Manager
Home Depot Inc
03.2016 - 04.2017
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Achieved sales goals and service performance
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Performed opening and closing procedures while ensuring all safety and security standards were being executed.
Department Supervisor
Home Depot Inc
11.2010 - 03.2017
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Stocked and replenished merchandise according to store merchandising layouts.
- Wrote out weekly schedules to ensure proper coverage was maintained.
- Managed a team of 5 to 27 employees, delegated tasks and ensured each employee was held accountable for completed delegated tasks.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Built relationships with customers to increase likelihood of repeat business.
- Performed Assistant Manager tasks as a Key Carrier Department Supervisor 2011-2016
Education
High School Diploma -
Joel E Ferris
2012
Skills
- Management
- Attention to detail
- Thrives in fast-paced environment
- Problem-solving abilities
- High energy
- Forecasting and planning
- Time management
- Multitasking
- Problem-solving
- Strong work ethic
- Teamwork and collaboration
Timeline
Softlines Manager
Dicks Sporing Goods #1332
02.2023 - Current
Operations Manager
Lowes
08.2021 - 02.2023
General Manger
Starbucks
08.2018 - 08.2021
Food Service Manager
Red Lobster Hospitality LLC
04.2017 - 08.2018
Assistant Store Manager
Home Depot Inc
03.2016 - 04.2017
Department Supervisor
Home Depot Inc
11.2010 - 03.2017
High School Diploma -
Joel E Ferris
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