Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Garza

Los Angeles,CA

Summary

Dynamic retail professional with a strong work ethic and proven customer service skills at Ulta Beauty Inc. Recognized for enhancing customer satisfaction and maintaining a well-organized sales floor. Bilingual in Spanish, adept at addressing diverse customer needs while ensuring efficient operations and accurate inventory management. Committed to fostering positive guest relations.

Developed skills in dynamic, client-focused environment looking to transition into new field. Demonstrated expertise in task coordination, time management, and client communication. Committed to leveraging these transferrable skills in new and challenging role.

Overview

3
3
years of professional experience

Work History

Tasker

Ulta Beauty Inc.
10.2024 - 12.2024
  • Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Managed timely and effective replacement of damaged or missing products.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Performed inventory control, such as counting, and stocking merchandise.

Cashier

99 Cent Only Store
09.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Sonia Sotomayor Arts & Science Magnet
Los Angeles, CA
01-2018

Skills

  • Strong work ethic
  • Customer service
  • Time management
  • Attention to detail
  • Guest relations
  • Childcare experience
  • FLUENT IN SPANISH

Timeline

Tasker

Ulta Beauty Inc.
10.2024 - 12.2024

Cashier

99 Cent Only Store
09.2021 - 02.2022

High School Diploma -

Sonia Sotomayor Arts & Science Magnet

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Jennifer Garza