Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JENNIFER GARZA

Dallas

Summary

Detail-oriented QA Team Lead with 7+ years of experience across technical support, customer onboarding, and quality assurance. Skilled in designing test strategies, leading manual and automated testing efforts, and mentoring QA teams in Agile environments. Proven ability to drive cross-functional collaboration, identify gaps early in the dev cycle, and ensure delivery of high-quality, production-ready software. Comfortable working across databases, APIs, and cloud-based platforms.

Overview

7
7
years of professional experience

Work History

SQA Engineer Team Lead

Craftable
01.2025 - Current
  • Spearheading the transition from manual to automated testing by implementing Playwright to increase coverage and reduce regression risk
  • Operating within an Agile environment, reviewing product specs pre-development to identify technical gaps and ensure testability early in the sprint cycle
  • Mentoring QA team members through technical trainings, process coaching, and hands-on guidance to level up overall team capability
  • Conducting thorough branch reviews prior to production releases, ensuring functional coverage, test completeness, and adherence to quality standards

Software QA Engineer

Craftable
02.2023 - 01.2025
  • Designed and executed comprehensive test plans for Craftable’s platform, covering POS and accounting integrations, payments, inventory, and mobile applications
  • Performed functional, regression, and data validation testing across web and mobile platforms using PostgreSQL and MySQL
  • Conducted API and integration testing using Postman, validating data exchanges over API, FTP, XML, and CSV formats
  • Led troubleshooting for complex technical escalations, serving as the final point of contact for high-priority QA and production issues
  • Validated large-scale data migrations to ensure accuracy, integrity, and successful system transitions
  • Logged and tracked issues using GitHub and Linear, collaborating closely with developers to ensure timely resolution and release quality

Customer Success Manager

Craftable
08.2021 - 01.2023
  • Led onboarding for restaurant and hospitality clients, conducting live trainings and guided walkthroughs of Craftable’s platform
  • Managed end-to-end migrations of historical POS and procurement data, ensuring clean imports and seamless go-lives
  • Served as the main point of contact for high-level escalations, coordinating with Product and Engineering to resolve critical issues
  • Produced internal and customer-facing documentation, and recorded training videos and feature demos to support product adoption

Cloud Onboarding Engineer (Contract)

Microsoft
10.2020 - 03.2021
  • Assessed complex on-premises environments for enterprise customers with 3,000+ users, using Azure Migrate to define scalable cloud migration strategies
  • Delivered technical workshops and onboarding sessions to customer IT teams, covering Azure architecture, security, and workload readiness
  • Recommended and implemented Azure solutions across compute, networking, identity, and storage to support performance, compliance, and cost efficiency
  • Led customers through full migration lifecycles, including environment provisioning, data transfer planning, and post-migration validation

Customer Experience Advocate

Hulu
02.2019 - 09.2020
  • Delivered Tier 2 technical support via phone, chat, and email, resolving streaming, authentication, and device compatibility issues across multiple platforms (iOS, Android, Roku, Fire TV, web)
  • Troubleshot network connectivity, app performance, and account-related issues using internal diagnostic tools, logging systems, and device emulators
  • Created and maintained Spanish-language customer-facing documentation, aligning with product updates and support standards for localization accuracy
  • Supported onboarding of new hires by mentoring during shadowing periods, training on technical tools, workflows, and customer issue resolution best practices

Customer Service Technician (M365 Specialist)

Rackspace
03.2018 - 02.2019
  • Provided Tier 2/3 support for Microsoft cloud services, including Azure Active Directory, Exchange Online, SharePoint, OneDrive, and Intune (MDM)
  • Diagnosed and resolved complex issues involving identity federation, mail flow, authentication, and access control in hybrid and cloud-only environments
  • Implemented and supported Azure security and compliance features such as Conditional Access, Data Loss Prevention (DLP), and audit logging
  • Collaborated with system administrators to optimize Microsoft 365 configurations, enforce security baselines, and maintain service uptime

Education

Bachelor of Science - Computer And Information Sciences

Oregon State University
06-2026

Associate of Science - Computer Science

Northwest Vista College
05.2018

Skills

    Languages & Databases: SQL (MySQL, PostgreSQL), Beginner Java, Beginner JavaScript

    Testing Tools: Playwright, Testim, Postman, FileZilla, TablePlus

    Platforms & Integrations: Microsoft 365, Azure Active Directory, SharePoint, Exchange, OneDrive, Intune (MDM), FTP, XML, CSV formats

    Issue Tracking & Project Management: GitHub, Linear, Jira, Zendesk, HubSpot, Mondaycom

    Documentation & Collaboration: Notion, Confluence, Miro

    Methodologies: Agile, Waterfall

Languages

Spanish
Native or Bilingual

Timeline

SQA Engineer Team Lead

Craftable
01.2025 - Current

Software QA Engineer

Craftable
02.2023 - 01.2025

Customer Success Manager

Craftable
08.2021 - 01.2023

Cloud Onboarding Engineer (Contract)

Microsoft
10.2020 - 03.2021

Customer Experience Advocate

Hulu
02.2019 - 09.2020

Customer Service Technician (M365 Specialist)

Rackspace
03.2018 - 02.2019

Associate of Science - Computer Science

Northwest Vista College

Bachelor of Science - Computer And Information Sciences

Oregon State University

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