Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Gaskins

Marysville,WA

Summary

Dynamic Shift Manager with a proven track record at DQ Grill & Chill, excelling in employee training and customer service. Skilled in cash handling and decision-making, I enhanced team performance and customer satisfaction through effective problem-solving and quality assurance initiatives, fostering a positive work environment that drove operational success.

Overview

2026
2026
years of professional experience

Work History

Shift Manager

DQ Grill & Chill Restaurant
  • Supervised daily operations to ensure compliance with quality and service standards.
  • Trained and mentored new staff on operational procedures and customer service excellence.
  • Managed inventory levels, optimizing stock utilization and minimizing waste.
  • Coordinated shift schedules to maintain optimal staffing levels during peak hours.
  • Implemented safety protocols, ensuring a safe environment for staff and customers.
  • Addressed customer inquiries and resolved complaints to enhance guest satisfaction.
  • Monitored food preparation processes to ensure adherence to health regulations.
  • Collaborated with management to develop strategies for improving overall efficiency.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Apprentice

T. Scollard Drywall
07.2015 - Current
  • Operated machinery and tools to complete tasks efficiently and safely.
  • Assisted in production line processes, ensuring consistent quality standards.
  • Collaborated with team members to streamline workflow and reduce downtime.
  • Maintained inventory levels by tracking supplies and notifying management of shortages.
  • Implemented safety protocols to enhance workplace safety and compliance.
  • Trained new apprentices on equipment operation and safety practices.
  • Conducted routine maintenance checks on machinery to ensure optimal performance.
  • Participated in quality control inspections, identifying areas for improvement in production processes.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Prepared worksite by setting up required tools and supplies.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Assisted with problem-solving of challenging projects to develop critical thinking skills.
  • Implemented suggestions from mentors, leading to enhanced productivity and skill development.
  • Participated in community service projects, showcasing company's commitment to social responsibility.
  • Streamlined apprentice training process, enabling new apprentices to become productive more quickly.
  • Supported project managers with timely updates, enabling better project tracking and client communication.
  • Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
  • Supported in troubleshooting problems, leading to minimal downtime and maintaining project momentum.
  • Reduced material waste by implementing more accurate measuring and cutting techniques.
  • Acquired new certifications that expanded range of tasks I could perform independently.
  • Gained proficiency in various hand and power tools to ensure tasks were completed efficiently and safely.
  • Enhanced communication skills by effectively conveying project needs and updates to supervisors and peers.
  • Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
  • Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
  • Collaborated with cross-functional teams to ensure project requirements were met with high standards.
  • Enhanced productivity with introduction of more efficient method for organizing tools and equipment.
  • Offered constructive feedback during project reviews, contributing to continuous improvement efforts.
  • Fostered positive work culture by actively participating in team-building activities.
  • Facilitated smoother project workflows by maintaining clean and organized work environment.
  • Assisted in development of new training module, resulting in more comprehensive onboarding experience for new apprentices.
  • Completed all assigned tasks ahead of schedule, allowing for early initiation of subsequent project phases.
  • Enhanced team collaboration by organizing and leading weekly meetings to discuss project statuses and resolve issues.
  • Contributed to customer satisfaction by providing timely and courteous service during on-site assignments.
  • Assisted with post-construction cleanup and maintenance.
  • Loaded and carried materials to facilitate transport at construction sites.
  • Followed industry regulations and local building codes.
  • Provided excellent customer service and answered questions related to project timelines and costs.
  • Developed safe and efficient workflows for construction projects.
  • Utilized equipment to break old forms and structures.
  • Inspected completed projects to meet customer expectations.
  • Prepared and applied construction materials to build structures or fill gaps.
  • Maintained relationships with local suppliers for cost-effective materials.
  • Coordinated with subcontractors and other stakeholders to complete projects on time.
  • Trained and supervised team of construction workers.

Cashing

Dollar Tree Distribution Center
08.2024 - 05.2025
  • Assisted in training new team members on operational procedures and safety protocols.
  • Monitored product quality to ensure adherence to company standards and customer satisfaction.
  • Coordinated daily shift activities to maintain workflow efficiency and meet production targets.
  • Provided support in inventory management by tracking stock levels and reporting discrepancies.
  • Implemented cleaning and maintenance schedules to ensure a safe working environment.
  • Communicated with team members to resolve issues promptly and enhance collaboration during shifts.
  • Maintained equipment functionality through regular inspections and basic troubleshooting efforts.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced work environment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Cashier

Costco
09.2023 - 06.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through regular auditing and reconciliation.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in training new cashiers on best practices and operational procedures.
  • Collaborated with team members to ensure smooth checkout operations during peak hours.
  • Upheld store policies regarding food safety and merchandise handling at all times.
  • Monitored inventory levels at registers, communicating restock needs to management promptly.
  • Engaged customers with promotions, enhancing their overall shopping experience effectively.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Reduced processing errors by meticulously following transaction procedures.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced shopping experience, provided product information and location assistance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Caregiver

Visiting Angles
07.2017 - 11.2018
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Administered medication and monitored health conditions for optimal care.
  • Developed personalized care plans in collaboration with healthcare professionals.
  • Maintained accurate records of client progress and care activities.
  • Communicated effectively with families regarding client needs and updates.
  • Implemented engaging activities to promote mental and physical well-being.
  • Trained new caregivers on best practices and company protocols.
  • Resolved client concerns promptly, enhancing overall satisfaction with services.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.

Store Manager

76 Gas Station
04.2012 - 10.2017
  • Managed daily operations to ensure efficient store performance and customer satisfaction.
  • Trained and supervised staff, fostering a collaborative work environment.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Developed promotional displays to enhance product visibility and drive sales.
  • Oversaw cash handling procedures, ensuring accuracy in transactions and deposits.
  • Maintained compliance with safety standards and regulations for operational excellence.
  • Resolved customer complaints promptly, improving overall service quality and loyalty.
  • Analyzed sales data to identify trends, informing strategic merchandising decisions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Manager in Training

76 Gas Station
04.2012 - 04.2015
  • Assisted in training new staff on operational procedures and safety protocols.
  • Managed daily inventory levels to ensure product availability and minimize waste.
  • Developed scheduling plans to optimize team performance during peak hours.
  • Implemented customer service initiatives to enhance guest satisfaction and loyalty.
  • Conducted cash handling processes, ensuring accuracy in transactions and deposits.
  • Maintained cleanliness and organization of work areas to comply with health standards.
  • Collaborated with senior management on promotional campaigns to increase sales revenue.
  • Resolved customer inquiries and complaints efficiently, fostering positive relationships with patrons.
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
  • Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
  • Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
  • Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Described product to customers and accurately explained details and care of merchandise.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Cashier

76 Gas Station
03.2012 - 11.2014
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with inquiries and product selections, enhancing overall shopping experience.
  • Maintained accurate cash drawer, ensuring compliance with company cash handling policies.
  • Collaborated with team members to restock merchandise and maintain store organization.
  • Resolved customer issues promptly, contributing to improved satisfaction rates.
  • Trained new staff on checkout procedures and customer service standards.
  • Monitored inventory levels at registers, notifying management of low stock items.
  • Implemented best practices for cleanliness and safety in checkout areas.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Shift Leader

Dairy Queen
01.2007 - 08.2011
  • Assisted in training new team members on operational procedures and safety protocols.
  • Monitored product quality to ensure adherence to company standards and customer satisfaction.
  • Coordinated daily shift activities to maintain workflow efficiency and meet production targets.
  • Provided support in inventory management by tracking stock levels and reporting discrepancies.
  • Implemented cleaning and maintenance schedules to ensure a safe working environment.
  • Communicated with team members to resolve issues promptly and enhance collaboration during shifts.
  • Maintained equipment functionality through regular inspections and basic troubleshooting efforts.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced work environment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

GED -

Lake Washington Tech
Kirkland, WA
2008

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Quality assurance
  • Interpersonal skills
  • Payment processing

Timeline

Cashing

Dollar Tree Distribution Center
08.2024 - 05.2025

Cashier

Costco
09.2023 - 06.2024

Caregiver

Visiting Angles
07.2017 - 11.2018

Apprentice

T. Scollard Drywall
07.2015 - Current

Store Manager

76 Gas Station
04.2012 - 10.2017

Manager in Training

76 Gas Station
04.2012 - 04.2015

Cashier

76 Gas Station
03.2012 - 11.2014

Shift Leader

Dairy Queen
01.2007 - 08.2011

Shift Manager

DQ Grill & Chill Restaurant

GED -

Lake Washington Tech

Similar Profiles

CREATE PROFILE