Jennifer Gaspar
Fairfield,CA
Summary
To work in an organization that provides an opportunity to gain experience and enhance my personal and professional growth as well as to optimally utilize my potential and add value to the organization
Overview
20
20
years of professional experience
Work History
Customer Service Professional
Olive Garden
11.2021 - Current
- During my SP Assistant Manager shifts, I communicated with the managers the next day to know what our daily overall guest satisfaction, food, taste, friendliness, cleanliness, experience, value and will return score was for that day to reflect on the manager for that date. I maintain in the mid-’80s and mid-'90’s overall score consistently when I run the floor.
- Communicating and delegating responsibilities while training team members to have efficiency for low waste, drive sales and promote guest satisfaction. Ensuring every guest receives a five-star experience and will return with friends and family.
- Taking on new tasks with a positive outlook, while Meeting goals and achievements in a timely manner while communicating, delegating and coaching to achieve excellence as a team to drive sales, guest satisfaction and overall growth.
- Completing weekly TQ self-evaluations and communicating with each manager each week the results and what we need to improve or fix. To maintain health Safety for the restaurant and the guest.
- Committed to grow and take feedback to contribute in innovative ways to improve and grow together as a whole restaurant and team.
Cash Office Specialist/ Guest Service Rep/ Checkout Advocate
Target
11.2016 - 02.2019
- Cash Office Specialist: Handle cash and deposits using the proper accounting procedures and documentation
- Money transportation ( making deposits, provide necessary change requests, and store advances )
- Preparing 'money bundle' for each register for the next morning and make sure it's distributed according with the right amounts required
- Ensure store safe balance from the prior day was current and accurate
- Research and communicate with management about register discrepancies
- Guest Service Rep: Actively listen to guests and help accommodate their requests
- Being a source of information to guests on various matters such as online services
- Know how to diffuse a tense situation if a guest is dissatisfied and does everything possible to make the guest happy before leaving the store
- Processing guest payments and acting as an information source on various matters
- Checkout Advocate: Provide great customer service and answered any questions they had
- Use sales tactics to reach a goal of selling red cards
- Stock food and accessories
- Carefully handled transactions
- Train employees on the cash register
- Provide great customer service
- Work closely with store manager
- Successfully handled all situations brought to my attention
- Able to work under extreme stress
- Structured and maintain a professional manner while at work.
Store Manager
Tuxedo Den
10.2010 - 10.2014
- Ensuring that Team Members strive to build quality relationships with customers
- Training Team Members on tuxedo product knowledge, proper measuring and tuxedo rental ordering procedures and Rental Terms and Conditions
- Making sure that Team Members carry out their job responsibilities and follow through on all customer commitments
- Striving to meet personal and store volume goals
- Monitoring tuxedo orders and reports to ensure accurate and appropriate orders and exceptional customer service and providing feedback to Team Members
- Marketing the store tuxedo rental business through participation in local bridal shows and high school events.
Operations Manager
The Men's Wearhouse
06.2004 - 09.2010
- Demonstrate proficiency and train store staff in all areas of tuxedo rental operations
- Assist in training all store employees on use of the computer system procedures
- Learn and demonstrate tuxedo product knowledge, including sizing in all divisions, style, availability, and accessory options
- Manage all order entry functions and ensure timely entry
- Manage customer files and delivery system
- Ensure that all sales, returns, and exchanges are recorded electronically
- Also ensure that all customer information is recorded correctly.
Education
Bachelor of Arts - Psychology
California State University - East Bay
Hayward, CA12.2024
Associate of Arts - Liberal Arts And General Studies
Solano Community College
Fairfield, CA05.2008
Associates of Arts - Psychology
Solano Community College
Fairfield, CA05.2008
High School diploma -
Armijo High School
Fairfield, CA05.1998
Skills
- Great in time management, managing crews, ability to handle surprises, excellent leadership (10 years)
- Staff education and training
- Customer Service
- Guest Service
- Front Desk
- Store Management Experience
- Guest Relations Experience
- Order Entry
- Accounts Receivable
- Host/Hostess
- Administrative Experience
- Understanding Customer Needs
Timeline
Customer Service Professional
Olive Garden
11.2021 - Current
Cash Office Specialist/ Guest Service Rep/ Checkout Advocate
Target
11.2016 - 02.2019
Store Manager
Tuxedo Den
10.2010 - 10.2014
Operations Manager
The Men's Wearhouse
06.2004 - 09.2010
Bachelor of Arts - Psychology
California State University - East Bay
Associate of Arts - Liberal Arts And General Studies
Solano Community College
Associates of Arts - Psychology
Solano Community College
High School diploma -
Armijo High School
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Brandon SaboritBrandon Saborit
Host at Olive Garden HostessHost at Olive Garden Hostess
SOFIA A URQUILLA LAZOSOFIA A URQUILLA LAZO
Host at Olive Garden - Darden RestaurantsHost at Olive Garden - Darden Restaurants