Jennifer Gatchell
Saint Augustine,FL
Summary
Driven and resourceful administrative professional with 21+ years of experience assisting with work of high-achieving senior executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Baptist Medical Center
06.2019 - Current
- Manage administrative functions, including complex calendar management and travel management with focus on proper allocation of executive availability.
- Handled confidential and sensitive information with discretion and tact.
- Served as liaison between departments to facilitate effective communication system wide.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in development of system wide policies, Bylaws, Rules and Regulations, and procedures, contributing to more organized work environment.
- Coordinated BH Annual Physician Leadership Retreat, Past Presidents Dinner, Annual System Medical Staff Meeting and worked on ad hoc projects.
- Organized logistics and materials for each meeting and took detailed minutes to support business development and senior management teams.
- Managed processing of on-call and Medical Director vouchers for payment processing system wide.
- Manage and address physician grievances, encompassing complaints during inpatient care across entire system, inter-physician disputes, and staff grievances against physicians.
- Facilitate processing of check requests.
- Maintain, organize, and dictate files related to physician complaints.
- Facilitate locum tenen requests as required.
- Facilitate initial applications and submit to credentials committee upon completion.
Senior Medical Secretary
Mayo Clinic
03.2016 - 06.2019
- Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
- Collaborated with senior faculty to organize visiting professor lecture series and secured AMA PRA Category 1 accreditation for Cancer Center Grand Rounds (CCGR).
- Pioneered and assisted development with CCGR lecture series database.
- Maximizes physician efficiency by handling correspondence, conducting research, drafting documents, gathering and analyzing data, and initiating telecommunications.
- · Managed travel arrangements, visas, and reimbursement within SAP Concur and responsible for vendor acquisition and management.
- Reduced administrative errors by creating comprehensive training materials for new medical secretary staff members.
- Improved interdepartmental communication by serving as liaison between physicians, nurses, and other healthcare professionals.
- Supported practice growth initiatives through advertising campaigns and community outreach events coordination.
- Contributed to positive workplace culture by fostering teamwork among administrative staff and proactively addressing any conflicts that arose.
- Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Contributed to integration and dictation of medical records into new EMR system.
- Epic Superuser
Medical Secretary
UF Health Jacksonville
04.2014 - 03.2016
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Contributed to reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Assisted in development of new office procedures to enhance workflow efficiency and overall productivity.
- Performed various administrative tasks by filing, copying and faxing documents.
- · Managed capital purchases, direct vendor relations, generated and maintained department databases.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered phone calls and messages for 35-physician Hematology/Oncology medical facility, scheduling appointments, and handling patient inquiries.
Medical Secretary
Metropolitan Gastroenterology Group
11.2006 - 04.2014
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized office environment to promote positive atmosphere for both staff and patients.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Contributed to reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered phone calls and messages for 12-physician Gastroenterology medical facility, scheduling appointments, and handling patient inquiries.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH05.2026
High School Diploma -
Northern High School
Owings, MD05.2002
Skills
- Business writing
- Multiline phone proficiency
- Expense reporting
- Advanced MS Office Suite
- Resourceful
- Problem-solving
- Schedule, calendar, & travel planning
- Meticulous attention to detail
- Executive Support
- Information confidentiality
- Customer Service-Oriented
- Critical Thinking
Timeline
Executive Assistant
Baptist Medical Center
06.2019 - Current
Senior Medical Secretary
Mayo Clinic
03.2016 - 06.2019
Medical Secretary
UF Health Jacksonville
04.2014 - 03.2016
Medical Secretary
Metropolitan Gastroenterology Group
11.2006 - 04.2014
Bachelor of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Northern High School