Jennifer Gates
Batavia,OH
Summary
Proven to excel in fast-paced environments, I leveraged my communication skills and detail-oriented nature at WT Community Federal Credit Union to significantly enhance customer satisfaction. Specializing in both child development and direct patient care, I've consistently demonstrated the ability to meet and exceed employer expectations, achieving notable success in fostering client relationships and improving operational efficiency. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Clermont County Educational Service Center
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Ran FBI/BCII background checks on employees and school volunteers.
- Processed homeschool for 7 Clermont County Schools.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Teller/Loan Officer
WT Community Federal Credit Union
04.2021 - 07.2022
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Successfully closed average of [Number] loans per month.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Increased loans and earnings by establishing [Number] new accounts.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
Administrative Assistant
RedSun Realtors
05.2020 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Set up conference rooms, technology and materials to facilitate meetings.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Offered technical support and troubleshot issues to enhance office productivity.
Administration Assistant
Riverview Business Services
09.2019 - 01.2020
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Worked with supervisors and management to maintain status reports and update information for client projects
- Transferred and directed phone calls, guests and mail to correct staff members
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Kept reception area clean and neat to give visitors positive first impression
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags
- Composed and proofread memos, letters and reports to verify error-free communication
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Assisted coworkers and staff members with special tasks on daily basis
- Compiled client reports for program leaders
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Preschool Teacher
Winnie The Pooh Preschool
08.2017 - 07.2019
- Educated students in foundational concepts such as shapes, numbers and letters.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time each day.
- Promoted sensory development by providing access to different textures.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Addressed behavioral and learning issues with parents and daycare management.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Coordinated parent-teacher conference times during school year.
- Nurtured supportive learning environment, often used as model for other classrooms.
STNA
Caresprings Of Oakley
04.2011 - 02.2012
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Transported patients between rooms and appointments or testing locations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
Sever
Bob Evans
06.2010 - 11.2011
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Education
High School Diploma - undefined
Williamsburg High School
Williamsburg, OH05.2001
Skills
- First Aid and CPR certified
- Child development
- Early childhood education
- Group and individual instruction
- Lesson planning
- Recording vital signs
- Direct patient care
- Responding to emergencies
- Transporting patients
- Companionship and emotional support
- Charting and clinical documentation
- Supporting personal needs
- Patient privacy
- Tableside service
- High-volume dining
- Dining area cleanliness
- Stocking and replenishing
- Guest seating arrangements
- Cash handling
- Food running
- Communication skills
Certification
- First aid and CPR certified
- Child Abuse Prevention
- Flip It Strategy
- Communicable Disease For Child Care
- CNP - Certified Notary Public
Timeline
Receptionist
Clermont County Educational Service Center
08.2022 - Current
Teller/Loan Officer
WT Community Federal Credit Union
04.2021 - 07.2022
Administrative Assistant
RedSun Realtors
05.2020 - 04.2021
Administration Assistant
Riverview Business Services
09.2019 - 01.2020
Preschool Teacher
Winnie The Pooh Preschool
08.2017 - 07.2019
STNA
Caresprings Of Oakley
04.2011 - 02.2012
Sever
Bob Evans
06.2010 - 11.2011
High School Diploma - undefined
Williamsburg High School