Jennifer Gatterman-Kuelker
Wardensville,WV
Summary
Continue to seek more responsibility by leading a team for optimal professional store service while mentoring newer leaders to maximize their potential.
Overview
27
27
years of professional experience
Work History
Ops Manager
Family Dollar Distribution Center
Front Royal, VA
12.2023 - Current
- Implemented new strategies to increase productivity while reducing costs associated with production processes.
- Ensured compliance with local laws and regulations related to health, safety, environmental protection., as well as company policies regarding employee conduct.
- Established clear communication channels between departments; facilitated daily meetings between department heads to discuss goals and objectives.
- Built strong operational teams to meet process and production demands.
- Collaborated with team leaders on quality audits.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Department Manager Shipping & Bulk
Family Dollar Distribution Center
Front Royal, VA
04.2020 - 12.2023
- Performed opening and closing duties as part of management team.
- Lead 53 team members.
- Balanced workloads to meet targets without overtaxing team members.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Shift Project Manager for Blue Yonder LMS implementation.
DEPARTMENT MANAGER
REPACK| FAMILY DOLLAR DISTRIBUTION
Front Royal, VA
03.2017 - 04.2020
- Lead the Repack/Forklift team in their daily responsibilities
- Help solve problems that may arise
- Make sure that work is completed
- Help others if they need my assistance
- Maintain production numbers
- Maintain a clean working environment
- Worked making sure overages have been cycle counted
- Managed put ways in Mod 15
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Lead 30 full-time team members.
- Handled shift overstock, restocking and inventory control.
- Balanced workloads to meet targets without overtaxing team members.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
DEPARTMENT MANAGER RECEIVING/FORKLIFT
Family Dollar Distribution Center
Front Royal, VA
01.2016 - 03.2017
- Lead the Receiving, Forklift and ICC team in their daily responsibilities
- Help solve problems that may arise
- Make sure that work is completed
- Help other customers when problems arise
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Balanced workloads to meet targets without overtaxing team members
- Lead 21 full-time team members
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect team members and minimize company liability.
SUPERVISOR ICC DEPARTMENT
FAMILY DOLLAR DISTRIBUTION
Front Royal, VA
05.2005 - 12.2015
- Lead the ICC team in their daily responsibilities
- Help solve problems that may arise
- Make sure that work is completed in a timely manner
- Make sure that reports are accurate
- Help other customers when problems arise
- Delegated work to team members, setting priorities and goals.
- Trained, managed and motivated team members to promote professional skill development.
- Directed and supervised staff performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Lead 13 team members.
- Trained and developed 8 team members through constructive feedback and focus on long-term career growth.
- Streamlined operations and improved team members focus and productivity by prioritizing tasks prior to start of each shift.
AREA MANAGER RECEIVING DEPARTMENT
FAMILY DOLLAR DISTRIBUTION
Front Royal, VA
02.2003 - 05.2005
- Lead receiving clerks making sure that that had enough work and that they were able to complete their work.
- Lead 15 team members, ensuring optimal productivity.
AREA MANAGER REPACK
FAMILY DOLLAR DISTRIBUTION
, VA
05.1999 - 02.2003
- Lead half of the repack stockers/order fillers
- Monitored the stockers work making sure that they completed their work
- Worked making sure that all overages and shorts were being cycle counted
REPACK SIGN OUT CLERK
FAMILY DOLLAR DISTRIBUTION
Front Royal, VA
01.1998 - 05.1999
- Monitored repack order fillers making sure that the work load was balanced
- Created moves for short items
- Keyed shorts
Education
AA DEGREE - ACCOUNTING
ALLEGHANY COMMUNITY COLLEGE
05.1987
Skills
- MANAGEMENT
- Able to lead others in high-demand situations
- Delegating tasks or responsibilities
- Planning, goal setting, or scheduling
- Supervising people or processes
- Ability to work independently in a fast-paced environment
- Able to coordinate several tasks simultaneously
- Able to prioritize
- Counseling, advising, or listening
- Organized, goal oriented
- Self-starter, who applies individual initiative to get the job done
- COMMUNICATION
- Empathic listener and persuasive speaker
- LEADERSHIP
- Teamwork
- Honesty
- Commitment
- Mentoring team members
References
References
Upon your request
Page 3
Timeline
Ops Manager
Family Dollar Distribution Center
12.2023 - Current
Department Manager Shipping & Bulk
Family Dollar Distribution Center
04.2020 - 12.2023
DEPARTMENT MANAGER
REPACK| FAMILY DOLLAR DISTRIBUTION
03.2017 - 04.2020
DEPARTMENT MANAGER RECEIVING/FORKLIFT
Family Dollar Distribution Center
01.2016 - 03.2017
SUPERVISOR ICC DEPARTMENT
FAMILY DOLLAR DISTRIBUTION
05.2005 - 12.2015
AREA MANAGER RECEIVING DEPARTMENT
FAMILY DOLLAR DISTRIBUTION
02.2003 - 05.2005
AREA MANAGER REPACK
FAMILY DOLLAR DISTRIBUTION
05.1999 - 02.2003
REPACK SIGN OUT CLERK
FAMILY DOLLAR DISTRIBUTION
01.1998 - 05.1999
AA DEGREE - ACCOUNTING
ALLEGHANY COMMUNITY COLLEGE
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