Jennifer Gaynor
Toledo,OH
Summary
Dynamic Regional Hotel Operations Manager with a proven track record at Rossford & Perrysburg Hotels, enhancing guest retention and brand management. Excelled in implementing innovative technologies and streamlining operations across multiple properties. Skilled in hospitality management and outstanding communication, consistently elevating guest service standards and achieving significant improvements in service delivery.
Overview
27
27
years of professional experience
Work History
Regional Operations Manager
Rossford Hotels
Rossford, Ohio
02.2017 - Current
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Implemented new technologies such as online booking systems or automated check-in and check-out processes.
- Collaborated with sales team on special promotions or packages for guests.
- Organized meetings and events for corporate clients in the conference hall or banquet facility.
- Identified training needs among employees according to business requirements.
- Negotiated rates with corporate entities related to extended stay contracts.
- Established quality assurance standards for each department to ensure high levels of service delivery.
Regional Operations Manager
Perrysburg Hotels
Perrysburg, Ohio
10.2016 - Current
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
General Manager
Comfort Inn - MacLaren Management
Toledo, Ohio
02.1998 - 10.2016
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Performed administrative tasks such as payroll processing or updating employee records.
- Identified training needs among employees according to business requirements.
- Advised senior management on changes needed to improve operational efficiency.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
Skills
- Guest retention
- Brand management
- Office and staff streamlining
- Guest accommodations
- Hospitality management
- Guest services management
- Overseeing multiple properties
- Guest relations management
- Property management systems
- Outstanding communication skills
Timeline
Regional Operations Manager
Rossford Hotels
02.2017 - Current
Regional Operations Manager
Perrysburg Hotels
10.2016 - Current
General Manager
Comfort Inn - MacLaren Management
02.1998 - 10.2016