Jennifer Gaytan
Tempe,Arizona
Summary
Provided exceptional customer service by greeting and assisting customers, scheduling appointments, and handling phone inquiries. Managed cashiering duties, processed transactions accurately, and performed closing procedures, including register counts and deposits. Maintained an organized store by restocking merchandise, ensuring inventory accuracy, and overseeing store cleanliness. Assisted in optimizing store layout and handled go-backs. Delivered efficient administrative support, and resolving customer concerns.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Turn Style Consignment
Tempe, AZ
03.2024 - Current
- Go-backs, and ensured proper placement of hangers and tags.
- Performed routine dusting of furniture and shoes, maintaining cleanliness and orderliness in the store.
- Identified and located tags for various items, including clothing, furniture, and home goods.
- Efficiently processed and put away carts of home items and jewelry, maintaining inventory accuracy.
- Assisted with moving furniture and restocking racks of clothing to optimize the store layout.
- Executed closing duties, including counting both registers, completing night paperwork, and preparing deposits.
- Counted change, and managed the POS system to ensure accurate transactions.
- Provided cashiering services, delivered excellent customer service, and handled transactions promptly.
- Booking appointments, answering phone calls, and providing answers to questions.
Assistant Manager
Dollar Tree
Tempe, AZ
08.2022 - 03.2024
- Perform regular mopping of the register area to ensure cleanliness and presentation.
- Handle 'go-backs' by returning items to their designated shelves, maintaining a well-organized store layout.
- Assist in store recovery efforts to ensure shelves are neatly stocked, and items are properly arranged.
- Thoroughly clean and sanitize restrooms to provide a hygienic environment for customers.
- Refill soda coolers regularly to ensure that beverages are available for customers' convenience.
- Restock bags at the checkout area to prevent any interruptions during transactions.
- Clean windows and registers to maintain a clear, inviting store appearance.
- Manage the balloon coral by ensuring the balloons are filled and displayed attractively.
- Sweep the store premises to keep the floors clean and free from debris.
- Responsible for bringing in outside items at the end of the day to maintain a tidy storefront.
- Proficient in handling deposit slips, accurately counting the safe, and completing important closing paperwork.
- Managed inventory, implemented stock rotation, and conducted regular audits.
- Trained and supervised staff, fostering a collaborative and productive work environment.
- Handled cash transactions, and maintained accurate financial records.
- Resolved customer complaints and inquiries with a focus on satisfaction.
Education
High School Diploma -
Marcos De Niza High School
Tempe, AZ05-2023
Cosmetology -
East Valley Institute of Technology
Mesa, AZ05-2023
Skills
- Drawer balancing
- Returns processing
- Refund handling
- Empathy and patience
- Team collaboration
- Trend Awareness
- Cash register operation
- Customer service
- Sales transactions
- Point of sale systems
- Store organization
- Team collaboration
- Time management
- Effective communication
- Problem resolution
- Cash handling
- Deposit processing
- Team leadership
- Staff training
- Multitasking and organization
- Gift card handling
- Refunds and exchanges
- Receipt handling
- Drawer balancing
- Empathy and patience
- ID verification
Certification
- Licensed Cosmetologist
Timeline
Cashier
Turn Style Consignment
03.2024 - Current
Assistant Manager
Dollar Tree
08.2022 - 03.2024
High School Diploma -
Marcos De Niza High School
Cosmetology -
East Valley Institute of Technology
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