Jennifer Gebhart
Louisville,United States
Summary
Achieved significant advancements in application development and team performance at Global Payments, demonstrating expertise in strategic planning and stakeholder relations. Fostered a high-performance culture, enhanced operational efficiency by 30%, and cultivated strong industry partnerships. Skilled in project management and team motivation, consistently delivering projects that exceed expectations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr Director Application Development
Global Payments
10.2019 - Current
- Lead Production Support team for merchant boarding platform including a Sr Manager and Associate Manager
- Created a streamlined support escalation process for all of my applications that was widely adopted by other teams throughout the company
- Facilitated quarterly Town Hall meetings with everyone in technology
- Lead multiple modernization efforts including migration from on premise to cloud environments, migration from VB6 to .Net and migration from a monolithic architecture to a microservices based architecture
- Oversee business analysts, architects, developers, QAs and release engineers for Salesforce and multiple other home grown applications
- Stood up team to develop and deliver a high profile cloud native application under a tight deadline to save on manual efforts
- Traveled to Hong Kong, London, Ireland, India and Mexico to work directly with business partners to gain elevated understanding of their needs and processes
- Oversaw vulnerability remediation on multiple applications reduced number of critical and high vulnerabilities from 30+ a month down to fewer than 5 month over month
- Lead 200+ team members both onshore and offshore; individual contributors up to Director level
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members. Followed SAFe Agile methodology and conducted quarterly Program Increment (PI) Planning
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions by fostering a growth mindset
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
Assistant Vice President Application Development
Farm Credit Mid-America
08.2017 - 09.2019
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
IT Services Manager
Cafe Press
08.2016 - 08.2018
- Fostered collaboration among diverse technical teams through effective communication channels that facilitated knowledge sharing and streamlined problemsolving.
- Built strong relationships with vendors to negotiate cost-effective contracts for hardware, software, and services procurement.
- Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
- Delivered high-quality technical training sessions to enhance the skill set of support staff, improving first-call resolution rates.
- Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
- Led cross-functional teams in executing complex infrastructure projects, resulting in improved network performance and security.
Manager Client Systems and Peripherals
Kindred Healthcare Inc.
11.2015 - 07.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Sr Manager Client Implementation
Trover Solutions, Inc
03.1999 - 11.2015
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Mentored junior staff members for skill development and career progression within the organization.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Education
Bachelor of Science - Information Technology
Sullivan University
Louisville, KY12.2013
Skills
Key Performance Indicators
Team Building and Motivation
Organizational Development
Stakeholder Relations
Pipeline Development
Strategic Planning
Verbal and written communication
Project Management
Budget Management
Strategies and goals
Accomplishments
Named Top 50 Most Admired Women Leaders in Kentucky 2023
Affiliations
- RockIT Women
- Leadership Louisville
Certification
ITIL Foundations Certification
DevSecOps Foundations
Timeline
Sr Director Application Development
Global Payments
10.2019 - Current
Assistant Vice President Application Development
Farm Credit Mid-America
08.2017 - 09.2019
IT Services Manager
Cafe Press
08.2016 - 08.2018
Manager Client Systems and Peripherals
Kindred Healthcare Inc.
11.2015 - 07.2016
Sr Manager Client Implementation
Trover Solutions, Inc
03.1999 - 11.2015
Bachelor of Science - Information Technology
Sullivan University
ITIL Foundations Certification
DevSecOps Foundations
Similar Profiles
Ian BoydIan Boyd
Customer Service Representative at Global PaymentsCustomer Service Representative at Global Payments
Merceylees WatsonMerceylees Watson
Customer and Technical Support Advocate at Global PaymentsCustomer and Technical Support Advocate at Global Payments
Amy RutledgeAmy Rutledge
Customer Service Representative Team Lead at Global PaymentsCustomer Service Representative Team Lead at Global Payments