Jennifer Geer
Spartanburg ,SC
Summary
Dynamic leader with a proven track record at McDonald's, excelling in operations management and team leadership. Expert in elevating team performance and customer satisfaction through effective training and development. Skilled in problem resolution and efficient multitasking, achieving high productivity metrics. Demonstrates exceptional relationship-building abilities to foster employee loyalty and enhance customer relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
08.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Shift Manager
McDonald's
01.2022 - 08.2023
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Server
Pizza Hut
01.2019 - 11.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma - Basic
East Rutherford High School
Forest City, NC06.1998
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Training and Development
- Customer Relations
- Relationship Building
- Staff Training
- Employee Scheduling
- Administrative Skills
Accomplishments
Completed Leadership training in Chicago last January. My current store is up in sales for the month. And currently 96% Pace standing.
Certification
ServeSafe
Timeline
General Manager
McDonald's
08.2023 - Current
Shift Manager
McDonald's
01.2022 - 08.2023
Server
Pizza Hut
01.2019 - 11.2021
High School Diploma - Basic
East Rutherford High School