Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jennifer Geiser

New Holstein,WI

Summary

Adept at strategic menu planning and ensuring food safety compliance, I significantly enhanced dining experiences at Lakehouse New Holstein. My expertise in menu development and budget oversight, combined with a talent for fostering team collaboration, drove substantial improvements in customer satisfaction and operational efficiency.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Executive Chef/Senior Caregiver/Certified Medication Attendant

Lakehouse New Holstein
03.2019 - Current
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
  • Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
  • Oversaw business operations, inventory control, and customer service for restaurant.
  • Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
  • Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
  • Maximized profitability by effectively managing food costs through portion control and minimizing waste.
  • Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
  • Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
  • Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
  • Developed custom menus for clients with specific dietary restrictions or preferences, ensuring their utmost satisfaction during their dining experience.
  • Spearheaded kitchen renovations to optimize workflow efficiency without compromising quality or safety standards.
  • Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
  • Streamlined kitchen operations with effective inventory management and cost controls.
  • Designed seasonal menus showcasing fresh local ingredients, supporting sustainable agriculture practices within the community.
  • Fostered a positive working environment among kitchen team members that encouraged collaboration, creativity, and open communication.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Enhanced guest satisfaction ratings by consistently delivering exceptional service in a high-pressure environment.
  • Designed farm-to-table concept that elevated restaurant's market position and appeal.
  • Developed and implemented waste reduction program, significantly lowering operational costs.
  • Managed budgeting and financial planning to ensure profitability and sustainable growth.
  • Enhanced presentation techniques, contributing to visually appealing menu that attracted wider audience.
  • Coordinated with marketing team to promote special events, resulting in increased bookings and revenue.
  • Mentored junior chefs, enhancing team skills and fostering culture of continuous improvement.
  • Led kitchen operations, ensuring seamless service during high-volume periods.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Set up and broke down kitchen for service.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Offered companionship and kindness to elderly patients.
  • Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Developed strong rapport with patients and families, fostering trust and open communication.
  • Ensured timely reporting of changes in patient condition to supervising nurses or physicians for immediate intervention.
  • Utilized effective communication skills to address any concerns or questions from clients or their family members.
  • Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
  • Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded status and duties completed in logbooks for management.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Assisted in maintaining a clean and organized medication storage area, ensuring compliance with state regulations and facility policies.
  • Assisted nurses in the development of individualized care plans by accurately documenting patients'' medical histories, allergies, and current medications.
  • Maintained up-to-date knowledge of medications, classifications, side-effects, and interactions to provide accurate information and ensure safe administration practices.
  • Increased efficiency in medication administration processes through timely completion of required training modules and continuous professional development activities.
  • Enhanced patient care by effectively administering medications according to physician orders and established protocols.
  • Improved patient outcomes by monitoring vital signs and reporting any changes in condition to supervising nurse promptly.
  • Facilitated smooth shift transitions by providing thorough verbal reports on patients'' status and needs during handoff meetings.
  • Increased patient satisfaction by providing compassionate care, addressing concerns, and answering questions regarding medications and treatment plans.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reordered medication to maintain adequate supply.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Turned and repositioned patients to prevent bedsores.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported needs of [Number]+ residents under long-term care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Adult Caregiver

Homes for Independant Living
06.2018 - 03.2019
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
  • Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
  • Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
  • Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
  • Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
  • Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
  • Promoted independence among patients by teaching self-care skills tailored to individual needs and abilities.
  • Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
  • Provided transportation assistance for medical appointments or other errands as necessary.
  • Facilitated social interactions between patients by organizing group activities and outings, promoting mental stimulation and engagement.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded status and duties completed in logbooks for management.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.

Cashier/Plant Nursery Worker

Farm & Home Chilton
01.2015 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
  • Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
  • Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
  • Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
  • Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
  • Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
  • Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
  • Supported sales team in achieving revenue targets with in-depth knowledge of available products and proactive upselling techniques when appropriate.
  • Assisted in the development of marketing materials, utilizing plant knowledge to create engaging content for potential customers.
  • Promoted a positive team atmosphere among coworkers through active collaboration during daily tasks and special projects.
  • Improved overall nursery organization by regularly maintaining and updating plant inventory records.
  • Contributed to a safe working environment by maintaining clean, organized, and hazard-free workspaces throughout the nursery.
  • Optimized soil conditions for various plant species by custom-mixing nutrient-rich substrates as required.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
  • Unloaded plants and nursery items from delivery trucks.
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Assisted customers with finding requested plants and flowers.
  • Used effective weed control methods, promoting plant growth.
  • Communicated with coworkers and management to report challenges.

Cashier Assistant

Tractor Supply Company
10.2014 - 02.2015
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Trained new cashier team members in customer service and money handling processes.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
  • Assisted in training new hires, sharing best practices and company standards.
  • Updated product displays to attract customer attention and encourage purchases.
  • Provided feedback to management on customer needs and operational improvements.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Supported inventory audits, contributing to accurate stock levels and loss prevention.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.
  • Assisted in inventory management, ensuring product availability and store neatness.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Improved team morale, leading by example and supporting coworkers during peak hours.
  • Conducted price checks for customers, facilitating smooth shopping experience.
  • Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
  • Streamlined transaction times with effective cash handling and scanning techniques.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Reduced transaction errors by attentively scanning items and entering data.
  • Maintained accurate cash drawer through careful cash handling and reconciliation processes.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.

Robotic Palletizer/ Line Attendant

Masters Gallery Foods Inc.
08.1995 - 10.2014
  • Organized supplies to ensure smooth operation of service area.
  • Maintained cleanliness of work area for a safe environment.
  • Enhanced service efficiency by coordinating with team members.
  • Monitored line progress to manage wait times effectively.
  • Followed safety protocols to maintain a secure environment.
  • Assisted in training new staff for consistent service standards.
  • Communicated effectively with team to coordinate efforts.
  • Restocked supplies to prevent service interruptions.
  • Ensured adherence to company policies, maintaining quality.
  • Supported team members by assisting during busy periods.
  • Collaborated with colleagues to achieve operational goals.
  • Enhanced service quality by maintaining attention to detail.
  • Adapted quickly to changing conditions to support team needs.
  • Ensured timely completion of projects by effectively prioritizing tasks and managing time efficiently.
  • Improved production line efficiency by monitoring equipment performance and promptly addressing any issues.
  • Achieved consistent attendance record, arriving punctually for each shift prepared to contribute fully toward daily goals.
  • Assisted in reducing downtime by performing routine maintenance on machinery and replacing worn parts as necessary.
  • Contributed to a culture of safety by consistently adhering to established guidelines, reporting potential hazards, and participating in ongoing training opportunities.
  • Utilized problem-solving skills when faced with unexpected challenges, developing effective solutions that minimized disruptions to the production process.
  • Reduced material waste with precise measurements and attention to detail during production processes.
  • Demonstrated adaptability by quickly learning new procedures and adjusting to changes within the production line as needed.
  • Maintained accurate documentation of completed work, ensuring clear communication between shifts and supporting the overall efficiency of production processes.
  • Promoted a positive work environment through collaboration, open communication, and mutual respect among team members.
  • Upheld cleanliness standards within the workspace to ensure optimal functionality of equipment and maintain a safe working environment.
  • Maintained high safety standards by conducting regular inspections and adhering to company policies and procedures.
  • Provided support during equipment changeovers, facilitating efficient transitions between product runs and minimizing downtime.
  • Trained new hires on proper procedures, safety protocols, and equipment operation, ensuring a smooth transition into the role.

Education

High School Diploma -

Plymouth Comprehensive High School
Plymouth, WI
06-1994

Skills

  • Food Safety Compliance
  • Strategic Menu Planning
  • Budget Oversight
  • Menu Development Expertise

Accomplishments

  • Ensured safe and efficient kitchen operations while managing a BOH staff of [Number].
  • Created signature dish which generated high-interest and became best-selling dinner entrée for [Timeframe].
  • Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
  • Prepared 50 meals, including appetizers and desserts, for high-volume catering event.
  • Designed whole new menu, including meal selections, beverages and pricing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • WI Driver's License
  • Forklift Certification
  • First Aid Certification
  • ServSafe Food Handler's Certification

Languages

English
Professional Working

Timeline

Executive Chef/Senior Caregiver/Certified Medication Attendant

Lakehouse New Holstein
03.2019 - Current

Adult Caregiver

Homes for Independant Living
06.2018 - 03.2019

Cashier/Plant Nursery Worker

Farm & Home Chilton
01.2015 - 06.2018

Cashier Assistant

Tractor Supply Company
10.2014 - 02.2015

Robotic Palletizer/ Line Attendant

Masters Gallery Foods Inc.
08.1995 - 10.2014

High School Diploma -

Plymouth Comprehensive High School

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Jennifer Geiser