Jennifer Geldhof
Armada
Summary
Patient-focused healthcare professional with 8 years experience as a Radiologic Technologist, and 28 years as Certified Medical Assistant seeking to strengthen my extensive background in patient care, customer service and electronic health records management into a Medical Support Assistant role. Proven ability to streamline workflows and enhance patient experiences through effective communication and empathy.
Overview
23
23
years of professional experience
Work History
Radiologic Technologist
Henry Ford Hospital
07.2018 - Current
- Operated advanced imaging equipment to perform diagnostic radiographic procedures.
- Register patients for services, answer phones, data entry and filing
- Collaborated with healthcare teams to ensure optimal patient care during imaging sessions.
- Maintained compliance with safety protocols and radiation protection standards.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Lead Certified Medical Assistant
Henry Ford Hospital
07.2002 - 07.2018
- Lead clinical team in providing high-quality patient care and support to staff.
- Coordinated patient appointments in multiple modalities and managed scheduling for efficient clinic operations.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care needs.
- Mentored medical assistant interns, fostering professional development and skills enhancement.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed labs, EKGs and other tests based on patient presentation in office.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Receptionist
H&R Block Tax Svc
12.2015 - 04.2016
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed tax documents and maintained accurate records in compliance with company standards.
- Coordinated communication between clients and tax professionals to enhance service delivery.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered multiple phone lines and directed calls to the appropriate tax professional
- Maintained cleanliness of office and customer waiting room.
Education
Associate of Applied Science - Radiology
St. Clair Community College
Port Huron, MI05-2018
Associate of Applied Science - Medical Assisting
Macomb Community College
Clinton Township, MI05-1999
Skills
- Direct patient care
- PACS system proficiency
- Diagnostic imaging
- Patient confidentiality and HIPAA compliance
- Medical Terminology
- Time Management
- Medical records management
- Customer service expertise
- Certified in CPR/AED/BLS
- Appointment scheduling
Timeline
Radiologic Technologist
Henry Ford Hospital
07.2018 - Current
Receptionist
H&R Block Tax Svc
12.2015 - 04.2016
Lead Certified Medical Assistant
Henry Ford Hospital
07.2002 - 07.2018
Associate of Applied Science - Radiology
St. Clair Community College
Associate of Applied Science - Medical Assisting
Macomb Community College