Jennifer Gempler

• Receive and review indirect loan applications submitted by car dealerships on behalf of credit union members.
• Verify applicant information including credit history, employment, income, and debt-to-income ratio.
• Determine loan approval or denial based on Icon Credit Union's underwriting criteria and risk assessment.
• Prepare and submit complete loan packages for manager or committee approval.
• Communicate loan decisions to dealerships and members in a timely manner.
• Ensure loan documents are complete, correct, and in compliance with credit union policies and legal requirements.
• Build and maintain strong relationships with dealership partners to grow indirect lending volume.
• Stay informed of lending regulations, compliance standards, and industry trends affecting indirect lending.
• Deliver excellent service to support member satisfaction and dealership partner relationships.
• Maintained up-to-date knowledge of industry regulations and internal procedures to ensure compliance.
• Reviewed financial documents to validate borrower information and assess eligibility for loans.
• Processed indirect loan applications, ensuring accuracy and compliance with credit union policies.
• Ensured timely resolution of client concerns or disputes, maintaining a high level of professionalism and diplomacy at all times.
• Assisted colleagues with complex transactions or issues, fostering a supportive work environment that encouraged collaboration and learning from one another.
• Strengthened relationships with dealer partners through consistent communication regarding application updates and approvals.
• Developed strong rapport with clients through attentive service, leading to increased repeat business opportunities.
• Expedited loan processing timeframes by prioritizing tasks and managing competing deadlines effectively.
• Reduced errors in loan applications by meticulously reviewing all documentation for accuracy and completeness.

• Audited and prepared loan documents for six-state region
• Quality control for four departments
• Provided outstanding customer service to over 350 branches
• Consistent top performer producing 500-700 sets of documents per month
• Verified title reports, appraisal and flood determinations for accuracy and clear lien position
• Assisted in planning and development of nationwide documentation system with national committee.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Maintained and updated client records in internal database system for efficiency.
• Bolstered team performance through active participation in training sessions and sharing best practices related to credit administration processes.
• Contributed to efficient workflow management by prioritizing tasks based on urgency and importance, ensuring deadlines were consistently met.

Provided onboarding training to new employees on company policies/procedures as well as proper use of office equipment/software tools

• Acted as 'HR department' to process payroll, ensure compliance with employment & benefits laws/regulations and keep accurate personnel records
• Coordinated logistics for company events, including venue selection, catering services and reservations
• Streamlined communication channels between departments through the implementation of collaborative software tools
• Served as point of contact for building maintenance issues coordinating repairs promptly
• Audited and processed confidential auto loan packages for submission to lenders to secure financing
• Processed and verified legal documents related to vehicle titles, including transfers and repossessions, to perfect lien positions for dealership
• Liaised with governmental agencies, dealerships, auctions, and customers to resolve title-related issues efficiently
• Managed daily office operations to ensure efficiency and productivity.
• Developed and implemented administrative systems to streamline workflow processes.
• Trained new employees on company policies, procedures, and software tools.
• Evaluated office procedures regularly, identifying areas for improvement and cost reduction.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Completed bi-weekly payroll for 10-15 employees.
• Interceded between employees during arguments and diffused tense situations.

• Evaluated borrower creditworthiness to determine loan eligibility and risk factors.
• Cultivated strong relationships with clients, guiding them through mortgage application processes.
• Analyzed financial documentation to ensure compliance with lending regulations and policies.
• Provided expert advice on mortgage products, tailoring solutions to meet client needs.
• Streamlined application processes by implementing best practices and leveraging technology tools.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Participated in industry events and conferences to build relationships and gain market intelligence.
• Developed and implemented marketing campaigns to generate new business opportunities.
• Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
• Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
• Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
• Processed loan applications and monitored progress from start to finish.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.