Jennifer Genco
Kenmore,NY
Summary
Qualified Nurse Case Manager with proven track record in patient care and clinical excellence. Successfully managed complex patient cases and coordinated with multidisciplinary teams to ensure optimal patient outcomes. Demonstrated strong communication and problem-solving skills in fast-paced healthcare environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
RN Case Manager
UnitedHealthcare
Buffalo, NY
2021 - Current
- Coordinated patient care plans with interdisciplinary teams to enhance service delivery and outcomes.
- Assessed patient needs and developed tailored interventions to support holistic health management.
- Monitored patient progress, adjusting care strategies to ensure compliance with treatment protocols.
- Facilitated communication between patients, families, and healthcare providers to optimize care coordination.
- Educated patients on disease management and preventive care practices to promote health literacy.
- Conducted comprehensive evaluations of social determinants impacting patient health outcomes.
- Implemented quality improvement initiatives that streamlined case management processes and reduced delays in care.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Boosted patient adherence to treatment plans through regular check-ins and motivational interviewing techniques.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Evaluated patient histories, complaints, and current symptoms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
RN Case Manager
Fidelis Care
Buffalo, NY
02.2020 - 08.2021
- Screen members for possible case management services.
- Performs Comprehensive assessments.
- Assesses the member's current health status, resource utilization, past and present treatments plan and service; prognosis, short and long term goals
- Collaborates and communicates with member/Family/Providers and other members of the health care team to develop a plan of care that enhances the clinical outcome while maximizing the members benefits.
- Revises care plan when goals are met, new needs identified, or changes in interventions are made.
Registered Nurse
Catholic Health System
Buffalo, NY
09.2012 - 02.2020
- Provide postpartum care for mothers and well newborn care to babies
- Administered medications, including those on high risk medications such as insulin, heparin and labetalol, IV therapy and immunizations
- Provide lactation support and guidance
- Performed fetal monitoring on Antepartum patients as necessary
- Educated women and families on postpartum care and newborn care and discharge care
- Communicating with physicians and nursing staff and giving high quality care
- Assessing patients and newborns
- Assisted physicans with exams, treatments and procedures
Education
Associate of Applied Science - Nursing
Trocaire College
Buffalo, NY12.2011
Skills
Advocacy
Culturally-sensitive care
Interpersonal and organizational skill
Care planning
Charge Nurse
Patient education
Infant Care
Coordinating referrals
Charting and clinical documentation
Case Management
Certification
I have forty one RN state licenses.
Timeline
RN Case Manager
Fidelis Care
02.2020 - 08.2021
Registered Nurse
Catholic Health System
09.2012 - 02.2020
Associate of Applied Science - Nursing
Trocaire College
RN Case Manager
UnitedHealthcare
2021 - Current