Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Genta

Chandler,Arizona

Summary

Experienced medical office professional with over 20 years of healthcare experience seeking a medical practice that promotes a positive team environment and values professional growth. Motivated self-starter known for problem-solving abilities and meticulous attention to detail. Collaborates seamlessly with physicians, patients, and colleagues. Possesses well-rounded expertise across all aspects of medical practice.

Overview

21
21
years of professional experience

Work History

Front Supervisor

Valley ENT
08.2021 - 09.2024
  • Enhanced customer satisfaction by addressing issues promptly and providing timely solutions.
  • Implemented inventory management strategies, reducing stock discrepancies and ensuring product availability for customers.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Medical Office Practice Manager

Cactus Ear Nose and Throat Associates
10.2004 - 06.2021
  • Performed all office management duties for up to 2 physicians and 8 employees
  • This included insurance enrollment/updating, follow up on all credentialing and licensing for CAQH and Medicare/Medicaid
  • Doctor licensing, accounts receivable/payroll reporting, bank deposits, payroll reports and follow up on insurance payments and claims.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Ordered all office supplies and kept check on inventory levels.
  • Oversaw accounting, budgeting, and financial reporting.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Improved practice revenue through effective financial management and strategic cost reductions.

Medical Back Office Assistant

Dr. Sandra Levitt MD
06.2003 - 05.2004
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Education

Associate of Science -

Middlesex County College
Edison, NJ
05.1989

Skills

  • Scheduling Coordination
  • Problem-solving skills
  • Appointment Scheduling
  • Office Organization
  • Office Management
  • Problem-solving abilities
  • Multi-Line Telephone Systems
  • Time Management

Timeline

Front Supervisor

Valley ENT
08.2021 - 09.2024

Medical Office Practice Manager

Cactus Ear Nose and Throat Associates
10.2004 - 06.2021

Medical Back Office Assistant

Dr. Sandra Levitt MD
06.2003 - 05.2004

Associate of Science -

Middlesex County College

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Jennifer Genta