Jennifer George
Hesperia,CA
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Connexion Point. Skilled in problem-solving and critical thinking, adept at managing high-stress situations and improving customer relations. Demonstrated computer proficiency, ensuring efficient data entry and account management. Achieved significant improvements in customer service delivery by leveraging active listening and persuasive communication.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Connexion Point
12.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Focus Customer Service
10.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Outbound Call Center Agent
Teleperformance
03.2020 - 05.2021
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Overcame objections using friendly, persuasive strategies.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Education
High School Diploma -
Layton High School
Layton, UT06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Computer Proficiency
- Data Entry
Timeline
Customer Service Representative
Connexion Point
12.2022 - 10.2023
Customer Service Representative
Focus Customer Service
10.2021 - 12.2022
Outbound Call Center Agent
Teleperformance
03.2020 - 05.2021
High School Diploma -
Layton High School