Jennifer George-Love
San Diego,CA
Summary
Seasoned professional with extensive experience in public assistance and motor vehicle services at the State of Alaska. Excelled in policy interpretation and effective communication, ensuring accurate eligibility determinations and seamless customer service. Demonstrated leadership in supervising teams, and adept in government relations.
Overview
17
17
years of professional experience
Work History
Ramp & Customer Service Agent
Horizon Air
Eugene, OR
03.2025 - Current
- Assist guests with travel needs; answering inquiries, baggage, ticketing, checking-in passengers and boarding flights
- Work outdoors in all types of weather conditions while performing below wing functions; transport baggage and cargo, load and offload luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing
- Perform aircraft grooming and security searches
- Perform boarding and gate duties; assisting and directing guests, making announcements, process standby's and upgrade requests
- Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage
- Load and offload luggage and cargo with the use of conveyor belts
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Eligibility Technician II
State of Alaska
Wasilla, US
07.2018 - 03.2023
- Making accurate eligibility determinations and benefits authorizations for clients applying for and/or receiving public assistance
- Conducting interviews; identifying and obtaining required documentation; analyzing, evaluating and interpreting information obtained from the customers and a variety of collateral sources, including computer interfaces
- Entering and retrieving information from a variety of sources including verbal, written, and electronic databases
- Maintaining current policy and program knowledge in an environment subject to frequent change
- Communicating information about policies, procedures, and program requirements to the public and co-workers, in person, in writing, and over the phone
Motor Vehicle Customer Service Representative
State of Alaska
Anchorage, US
11.2008 - 07.2018
- Processing title work, which included titling, registering and collecting motor vehicle registration taxes
- Processing driver license renewals by mail
- Other duties included overseeing criminal court judgments, which included entering court judgments, ignition interlock device orders, and no alcohol restrictions
- Examining forms, court documents, insurance documents, and other supporting documents to determine what actions need to be taken
- Processing and sending letters to notify customers of upcoming license actions
- Maintaining driving records and reinstatement of drivers licenses of applicants who have met the reinstatement requirements after a license suspension or revocation
- Answering phones in the DMV call center, assisting the public; other DMV staff, and government officials; which included interpreting and explaining statutes, regulations, policies, and procedures
Education
Associate's degree - Computer Science
Crafton Hills College
Yucaipa, CA 01.2006 - 06/2008
Skills
- Knowledgeable with Windows Operating Systems
- Effective communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Ramp & Customer Service Agent
Horizon Air
03.2025 - Current
Eligibility Technician II
State of Alaska
07.2018 - 03.2023
Motor Vehicle Customer Service Representative
State of Alaska
11.2008 - 07.2018
Associate's degree - Computer Science
Crafton Hills College
01.2006 - 06/2008
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