JENNIFER GERMAIN
Webster ,MA
Summary
Proactive worker committed to helping Kids Zone provide top-notch patient care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position in a friendly environment. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Banquet Server
Blissful meadows Golf club
Uxbridge , MA
04.2023 - 04.2024
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
HHA
Carlos Arruda
Webster, MA
01.2017 - 11.2022
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered prescribed medications under direction of physician.
- Assisted disabled clients to support independence and well-being.
- Documented vital statistics and coordinated with health care providers.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Transported clients for medical and personal outings.
HHA
Travis Kelly
Dudley, MA
01.2017 - 07.2020
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Lobster Nook
Waitressing
Webster, MA
08.2015 - 08.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
CNA Student
KNOLLWOOD
Worcester, MA
01.2015 - 02.2015
- Under supervision assisted residents with activities of daily living such as bed baths, toileting, nail care, mouth care, feeding, transferring, and other duties as needed
- Assisted with changing linens for occupied and unoccupied beds
- Provided companionship to residents
- Dual certificate: Nurses Assistant/Home Health Aide CPR & AED certified
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
CASHIER
DUNKIN DONUTS
WORCESTER, MA
01.2012 - 03.2016
- Interacted with customers on a daily basis
- Opened and closed store
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed inventory counts and ordered merchandise.
PCA
Center For Living & Working
WORCESTER, MA
08.2008 - 06.2009
- Assisted clients with daily living such as preparing food, cleaning homes, taking out trash, toileting, and other duties as needed
- Transferred client from wheelchair to bed with hoyer lift
- Irrigated clients stomach catheter.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Security Guard
DCU Center
Worcester, MA
01.2005 - 01.2007
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Interacted assertively but non-confrontationally with personnel and general public.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Completed full building and grounds patrols to spot and investigate concerns.
- Participated in staff meetings, special events and professional development activities.
Telemarketer
Protocol Professionals
Worcester, MA
06.2004 - 10.2007
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Troubleshot problems for callers and helped independently resolve common issues.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
Cashier
Burlington Coat Factory
Worcester, MA
03.2000 - 05.2004
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted with opening new store in Connecticut.
Bagger /Cashier
Price Chopper
Worcester, MA
02.1998 - 08.2000
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
Education
Dual Certificate Nurses Assistant / Home Health Aide - CNA
Red Cross
Worcester, MA05.2015
GED -
You Inc
Worcester, MA05.2001
Skills
- Vital Signs Collection
- Willingness to Learn
- Empathy and Compassionate Care
- Time Management
- Consistent Follow Through
- Blood Sugar Monitoring
- Multitasking and Prioritization
- Patient Care Quality
Certification
RED CROSS Worcester, MA
Timeline
Banquet Server
Blissful meadows Golf club
04.2023 - 04.2024
HHA
Carlos Arruda
01.2017 - 11.2022
HHA
Travis Kelly
01.2017 - 07.2020
Lobster Nook
Waitressing
08.2015 - 08.2017
CNA Student
KNOLLWOOD
01.2015 - 02.2015
CASHIER
DUNKIN DONUTS
01.2012 - 03.2016
PCA
Center For Living & Working
08.2008 - 06.2009
Security Guard
DCU Center
01.2005 - 01.2007
Telemarketer
Protocol Professionals
06.2004 - 10.2007
Cashier
Burlington Coat Factory
03.2000 - 05.2004
Bagger /Cashier
Price Chopper
02.1998 - 08.2000
Dual Certificate Nurses Assistant / Home Health Aide - CNA
Red Cross
GED -
You Inc
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