Jennifer Germain
Wake Forest,NC
Summary
Proven team player with a track record of enhancing customer experiences at Starbucks through friendly interactions and maintaining high standards of cleanliness. Skilled in cash handling and optimizing productivity, demonstrated by streamlining product displays at Home Goods for improved sales conversion. Excels in fast-paced environments, leveraging outgoing personality and strong organizational skills for impactful results.
Overview
15
15
years of professional experience
Work History
Barista
Starbucks
11.2021 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales/Stock
Home Goods
11.2015 - 01.2020
- Collaborated with cross-functional teams to optimize merchandising efforts and maximize profitability.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Assisted customers in making informed purchasing decisions through expert product knowledge and personalized recommendations.
- Streamlined product display for better merchandise visibility, resulting in higher sales conversion rates.
Receptionist Administrator
Germain & Germain Law Firm
07.2008 - 12.2014
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Bachelor of Arts - Retail Management/Finance
Simmons College
Boston, MA05.1988
Skills
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties
Timeline
Barista
Starbucks
11.2021 - 02.2023
Sales/Stock
Home Goods
11.2015 - 01.2020
Receptionist Administrator
Germain & Germain Law Firm
07.2008 - 12.2014
Bachelor of Arts - Retail Management/Finance
Simmons College