Jennifer Gerondale
Green Bay,WI
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service!
Overview
11
11
years of professional experience
Work History
Hostess
The Pancake Place
Green Bay, WI
03.2021 - 04.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
Server/Hostess
Julies Cafe Bakery
Green Bay, WI
05.2019 - 11.2020
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies etc.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed complaints to kitchen staff and served replacement items.
Server/Hostess
Degrands Resturaunt
Denmark, WI
03.2017 - 06.2019
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server
Bayview Resturaunt
Green Bay, WI
02.2013 - 12.2015
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma Equivalent -
East High School
Green Bay, WI06-1990
Skills
- Reservations Management
- Customer Service
- High-volume dining
- Hospitality service expertise
- Detail Oriented
- Positive and professional
- Effective Multitasking
References
Jeff Rhoads
(920) 784-1682
Alicia Phillips
(920) 217-1202
Lisa Charniak
(920) 883-0843
Timeline
Hostess
The Pancake Place
03.2021 - 04.2024
Server/Hostess
Julies Cafe Bakery
05.2019 - 11.2020
Server/Hostess
Degrands Resturaunt
03.2017 - 06.2019
Server
Bayview Resturaunt
02.2013 - 12.2015
High School Diploma Equivalent -
East High School
Similar Profiles
Isaiah MonteleoneIsaiah Monteleone
Kitchen Hand, Front of House Team Member at Pancake PlaceKitchen Hand, Front of House Team Member at Pancake Place
Lorelei AdamsLorelei Adams
Host/Server at Log Cabin Pancake HouseHost/Server at Log Cabin Pancake House
MARK LAWRENCE RAPACONMARK LAWRENCE RAPACON
Restaurant Manager at The Pancake ManorRestaurant Manager at The Pancake Manor