JENNIFER GHEEN
Greenwood,SC
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. I have extensive knowledge in the medical field in many different facets. These include Medical Receptionist, medical Assistant, phlebotomist and as an Emergency medical tech. for the Prince Georges County Volunteer Fire Department in Maryland. These fields have given me a strong customer service and problem solving skills Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
P & C Team Leader
State Farm
McCormick, SC
04.2019 - 02.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Teller
COUNTY BANK
Greenwood, SC
09.2017 - 01.2019
- Delivered prompt, accurate and excellent customer service
- Directed specific questions to appropriate branch personnel
- Maintained confidentiality of bank records and client information
- Processed cash withdrawals.
Customer Service
PARRISH HOME MEDICAL
Greenwood, SC
05.2015 - 03.2017
- Greeted customers and filled the prescriptions
- Entered all info into computer and checked insurance
- Faxed forms to dr's office to get signed so the insurance would pay for the item requested by the dr
- Also scanned all papers into the system and sorted them into the correct patent file
- Also printed all orders the waiver patents and gave to delivery man to deliver on assigned days
- Once waiver orders delivered posted and closed order so we could bill insurance
- Ordered supplies and answered phones, called back patients if there were any problems with them getting the item ordered by their dr.
Surgical tech / Medical Assistant
GREENWOOD ENDOSCOPY
Greenwood, SC
04.2012 - 01.2015
- Take patients back, do vital signs, enter patient info into computer, input prescription requests in computer
- Assisted doctors with procedures
- Completed all forms for doctor's signature
- Contact patients about their results by phone or mail
- Assist in answering phone calls, faxing, copying
- Scheduling of appointments and calling for prior authorizations as needed for medications and procedures
- Also started and removed IV's.
Medical Assistant/ Receptionist
NEWBRIDGE SPINE AND PAIN CENTER
Prince Frederick, MD
01.2011 - 04.2012
- Take patients back, do vital signs, file charts, input prescription requests in computer
- Assisted doctors with procedures
- Completed all forms for doctor's signature
- Contact patients about their lab results by phone or mail
- Assist in answering phone calls, faxing, copying, posting of charges, collection of co-pays and balances due
- Scheduling of appointments and calling for prior authorizations as needed for medications and procedures
- The ordering of all medical supplies, shots and vaccines
- Worked with pharmaceutical reps to get samples and assistance for patient
- Also started and removed IV's.
Medical Assistant / Receptionist
INFECTIOUS DISEASE ASSOCIATES OF SOUTHERN MARYLAND
Clinton, MD
05.2000 - 09.2009
- Take patients back, do vital signs, file charts input prescription refill requests in computer to be sent electronically
- Assisted doctor with procedures
- Completed all forms for doctor's signature
- Contact patients about their lab results
- Assist in answering phones, faxing copying, posting charges, collection of co-pays and balances due
- Scheduling of appointments and calling for prior auth as needed
- Ordered medical supplies, shots and vaccines
- Set up quality control procedures for different positions in the office
- Worked with pharmaceutical reps to get samples ad assistance for patients
- Assisted the lab tech as needed
- Set up electronic prescription program ad helped train others on how to use and update/trouble shoot if needed
- I worked with pharmaceutical reps to start a Women's forum for HIV patients in our office
- Also started and removed IV's
- Assisted doctor with placing Midlines and removed them
- Over saw infusions of meds such as IVIG and antibiotics.
Medical Assistant / Receptionist
HEART CENTER OF SOUTHERN MARYLAND
Clinton, MD
01.1991 - 10.1999
- Take patients back, do vital signs, set patients up for treadmills
- Assisted doctor with procedures
- Completed all forms for doctor's signature
- Contacted patients about their lab results
- Assisted answering the phones, faxing, copying, file charts, posting charges, collection of co-pays
- Scheduling of appointments and calling for prior auths
- The ordering of all medical supplies, shots and vaccines
- Worked with pharmaceutical reps to get samples
- Draw blood as needed
- Set up schedule for nuclear stress tests in scheduling system.
Education
Property and Casualty license
Brewer Insurance Information Service
Columbia, SC12-2019
ACCOUNTING/COMPUTERS -
Prince Georges Community College
PHLEBOTOMY TECHNICIAN -
College of Southern Maryland
INTRAVENOUS TECHNICIAN -
Anne Arundel Community College
MEDICAL ASSISTANT -
American Association of Medical Assistants
MEDICAL -
PESI
EMT -
MIEMSS
CPR -
American Heart Assoc.
Skills
- Computer
- Customer Service
- Phone
- Regulatory Compliance
- Cash Handling
- Drawer Balancing
- Customer Relationship Building
- Cash Counting
- Cash Drawer Balancing
- Referral Management
- Excellent Time Management Skills
Activities
- Accokeek Volunteer Fire Fighter and Ladies Auxiliary member over 31 Years
- Secretary for the fire department, also did fire suppression, provided emergency medical treatment, helped with fire prevention activities in the community. worked money making functions to raise funds to help get equipment needed for the fire house to function.
- Accokeek Ladies Aux
- Held the offices of President, Vice President, Secretary, Assistant Treasure,Historian, Guard
- Ladies Aux. to the Prince Georges County Volunteer Fire and Rescue Association: President 2009-2010
- Oversee day to day operations of the Ladies Aux. PGCVFRA
- Liaison between the Ladies Aux PGCVFRA to the Prince Georges County Fire Chief
- Represent the Ladies Aux to the Maryland State Fireman's and Ladies Aux meetings and conferences
- Assist with Bills involving the Fire and EMS services at the State level in Annapolis
- Also held the office of Treasure as I went up the chairs to President which was 1 of the 12 offices I had to complete.
Timeline
P & C Team Leader
State Farm
04.2019 - 02.2024
Teller
COUNTY BANK
09.2017 - 01.2019
Customer Service
PARRISH HOME MEDICAL
05.2015 - 03.2017
Surgical tech / Medical Assistant
GREENWOOD ENDOSCOPY
04.2012 - 01.2015
Medical Assistant/ Receptionist
NEWBRIDGE SPINE AND PAIN CENTER
01.2011 - 04.2012
Medical Assistant / Receptionist
INFECTIOUS DISEASE ASSOCIATES OF SOUTHERN MARYLAND
05.2000 - 09.2009
Medical Assistant / Receptionist
HEART CENTER OF SOUTHERN MARYLAND
01.1991 - 10.1999
Property and Casualty license
Brewer Insurance Information Service
ACCOUNTING/COMPUTERS -
Prince Georges Community College
PHLEBOTOMY TECHNICIAN -
College of Southern Maryland
INTRAVENOUS TECHNICIAN -
Anne Arundel Community College
MEDICAL ASSISTANT -
American Association of Medical Assistants
MEDICAL -
PESI
EMT -
MIEMSS
CPR -
American Heart Assoc.