Kristen Steffen
La Porte,TX
Summary
Experienced aesthetician and medspa practice manager with a strong track record of delivering exceptional skincare and body contouring services, and driving operational success. Proven ability to provide personalized treatments, manage daily operations, and foster a positive and cheerful work environment. Seeking a growth-oriented position in a dynamic organization that values excellence and offers opportunities for professional development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Esthetician
EXCLUSIVELY RADIANT MEDSPA
01.2020 - 01.2024
- Performed a wide range of skincare treatments and services to clients, including facials, chemical peels, microdermabrasion, and laser therapies.
- Ensured adherence to industry best practices, sanitation standards, and safety protocols to provide a safe and comfortable environment for clients.
- Developed individualized, therapeutic skin care programs.
- Fostered friendly, warm, and exceptional customer experience.
Practice Manager
EXCLUSIVELY RADIANT MEDSPA
01.2018 - 01.2024
- Oversaw employee management, training, and supervision to ensure a high-performing team.
- Managed billing, invoices, and expenses for the business and clients, ensuring accuracy and efficiency.
- Ensured office cleanliness and organization, maintaining a professional and welcoming environment.
- Implemented and monitored compliance with regulatory requirements, accreditations, industry standards, and safety regulations.
- Ensured exceptional patient care by overseeing treatment protocols, compliance, and safety standards, and promptly addressing patient concerns or complaints.
- Facilitated travel arrangements for training and office-related events.
- Assisted in planning and executing office special events.
Community Manager
REGUS MANAGEMENT GROUP
01.2016 - 01.2018
- Effectively managed and engaged with the community, fostering positive relationships and promoting a sense of belonging.
- Oversaw community events and activities, ensuring seamless coordination and a high level of participant satisfaction.
- Developed and implemented strategies to enhance community growth, engagement, and retention.
- Monitored and moderated online platforms to maintain a respectful and inclusive community environment.
- Acted as a liaison between the community and the organization, addressing inquiries, concerns, and feedback in a timely and professional manner.
Client Service Representative
REGUS MANAGEMENT GROUP
01.2015 - 01.2016
- Provided prompt and courteous responses to client concerns through various communication channels, including email, telephone calls, and in-person meetings.
- Managed multi-company calls, directing them to the appropriate individuals or departments.
- Received and signed for client mail and packages, ensuring their secure delivery.
- Welcomed and guided incoming client appointments, ensuring a professional and welcoming environment.
- Maintained the cleanliness and appearance of the facility's kitchen, boardroom, and reception area, presenting a professional image to clients and visitors.
- Monitored and restocked supplies in common areas to ensure availability at all times.
Client Service Coordinator, Surgery and Pet Nurse
BANFIELD, THE PET HOSPITAL OF WEBSTER
01.2007 - 01.2015
- Provided exceptional customer service by attending to clients, scheduling appointments, managing check-ins and check-outs, and making phone calls to ensure a smooth and efficient clinic experience.
- Assisted the doctor during patient surgeries, demonstrating proficiency in tasks such as inserting IV catheters, administering medication and anesthesia, and monitoring vital signs pre, intra, and post-surgery.
- Prepared pets for examination by the doctor, administered vaccinations, conducted diagnostic testing, documented findings in pet charts, performed radiographs, and effectively communicated diagnoses and the importance of pet well-being to clients.
Store Manager
DARQUE TAN
01.2005 - 01.2006
- Supervised assistant managers and bed cleaners, ensuring smooth operations and adherence to company standards.
- Managed inventory by maintaining stock levels, placing orders, and monitoring product availability.
- Conducted regular bank deposits, demonstrating strong financial accountability.
- Efficiently filed paperwork, ensuring accurate record-keeping and compliance.
- Prepared employee work schedules, optimizing staffing levels to meet business needs.
- Addressed and resolved client issues promptly and effectively, ensuring customer satisfaction.
- Oversaw salon maintenance, ensuring a clean and well-maintained environment for clients and staff.
- Responsible for the hiring process, including sourcing, interviewing, and onboarding new employees.
- Opened the store, ensuring readiness for daily operations and creating a welcoming atmosphere.
Education
Diploma -
Sam Rayburn High School
01.2004
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint for efficient document creation and data analysis
- Demonstrated expertise in filing and organizational skills, ensuring systematic categorization and easy retrieval of information
- Experienced in handling confidential paperwork with utmost discretion and maintaining strict confidentiality protocols
- Outstanding customer-relations background, delivering exceptional service and building strong client relationships
- Strong leadership and communication skills, adept at motivating teams and effectively conveying information to colleagues and clients
- Proven ability to multitask, prioritize tasks, and thrive in fast-paced environments, ensuring efficient completion of responsibilities
Certification
Esthetics, San Jacinto College, Pasadena, TX, 2013
Timeline
Esthetician
EXCLUSIVELY RADIANT MEDSPA
01.2020 - 01.2024
Practice Manager
EXCLUSIVELY RADIANT MEDSPA
01.2018 - 01.2024
Community Manager
REGUS MANAGEMENT GROUP
01.2016 - 01.2018
Client Service Representative
REGUS MANAGEMENT GROUP
01.2015 - 01.2016
Client Service Coordinator, Surgery and Pet Nurse
BANFIELD, THE PET HOSPITAL OF WEBSTER
01.2007 - 01.2015
Store Manager
DARQUE TAN
01.2005 - 01.2006
Diploma -
Sam Rayburn High School
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