JENNIFER GIBSON
Chicago,IL
Summary
Detail-oriented team player eager to utilize and contribute developed skills and experience to the success and growth of an organization, highly motivated customer service professional with strong communication and multi-tasking skills that can work independently or in any team setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ADMISSIONS DIRECTOR
ALDEN TOWN MANOR NURSING AND REHAB
05.2020 - 01.2022
- Manage and directed admissions process in a healthcare facility.
- Maintain knowledge of facility policies and procedures, including HIPPA and other regulatory requirements, manage daily census and bed holds, verified insurance coverage with multiple insurance companies, ensured accurate review of benefits timely, request and verify authorizations prior to admission, process identified offender registry and complete criminal background checks for all admitting patients.
- Document information into shared drive to ensure records are clear accurate and available for all staff, Initiated collection calls, fax, copied and uploaded patient files as they are received to facility shared drive in a timely manner.
- Patient advocate to residents and family to assist with needs and or concerns, which included investigations, mediation and resolution management to insure excellent communication and patient satisfaction
- Respond to inquiries from new patients/residents including but not limited to site tours,informative sessions and referral sources
- Develop relationships with hospital Liaisons, Physicians, Social Workers and State Ombudsman to ensure proper placement of patients for an excellent experience.
GUEST RELATIONS LEAD
AVANTARA OF EVERGREEN PARK
01.2019 - 05.2020
- Responsible for answering and directing all facility calls, ensured accuracy of data entry in regard to patient demographics, scanned and uploaded information to facility shared drive, also processed fax transmittals and emails.
- Meet and greet guest while managing daily operations of Guest Relations role.
- Worked closely with patients and families in support of their needs and expectations during their rehab and residential stay for an excellent experience.
- Managed all concerns in a timely manner, answered any questions patients and families may have during daily operations to ensure highest level of satisfaction and ensuring best practices.
ADMISSIONS /GUEST SERVICES LEAD
VILLA HEALTHCARE OF EVERGREEN PARK
09.2018 - 01.2019
- Promoted importance of customer service throughout facility
- Ensured all administrative and clerical functions related to admission/discharge of residents were carried out to completion and satisfaction.
- Developed close relationships with Centralized Admissions and maintained accurate daily census reports, including daily bed holds, change of insurance/payer sources and issued transfer/discharge notices.
- Communicated via phone and email with hospitals and insurance companies to verify insurance benefits and authorizations needed to successfully admit guest and residents.
SERVICES ASST
GUEST, VILLA HEALTHCARE OF EVERGREEN PARK
04.2012 - 09.2018
- FORMALLY
- EVERGREEN NURSING & REHAB), Meet and greet all new guest upon arrival to the facility.
- Routinely assist direct supervisor with surveys that inquire about patients stay and ways to make their stay more comfortable.
- Resolved patient concerns timely and to satisfaction of patient and or family.
- Tasked data entry, uploaded files to resident electronic and manual charts, scanned and copied documents, replied to emails, answered a multi-line phone and directed calls appropriately.
NURSING ASSISTANT
EVERGREEN NURSING & REHAB OF EVERGREEN PARK
01.2010 - 04.2012
- Performed assignments related to patient care in nursing facility.
- Reported directly to unit nurse in making sure that all activities of daily living were performed for each patient.
- Documented and reported all changes to multiple facility software systems and nurse, assisted with vitals, weights etc., ensured that each patient HIPPA and dignity rights were protected all while providing utmost customer service to each patient.
Education
High School Diploma -
TECH ACADEMY HS
Chicago, IL06.1998
Skills
- Excellent Customer Service
- Notary
- Management
- Leadership
- Time Management
- Independent Decision Maker
- Computer Navigation
- Active Listener
- Communication Verbal & Written
- Team Player
- Strategic Thinking
- Data Entry
- PPE Compliance
- First Aid/CPR
Certification
- CERTIFIED NURSE ASSISTANT - 11/1999
- NOTARY PUBLIC - EXPIRES 9/17/2027
Timeline
ADMISSIONS DIRECTOR
ALDEN TOWN MANOR NURSING AND REHAB
05.2020 - 01.2022
GUEST RELATIONS LEAD
AVANTARA OF EVERGREEN PARK
01.2019 - 05.2020
ADMISSIONS /GUEST SERVICES LEAD
VILLA HEALTHCARE OF EVERGREEN PARK
09.2018 - 01.2019
SERVICES ASST
GUEST, VILLA HEALTHCARE OF EVERGREEN PARK
04.2012 - 09.2018
NURSING ASSISTANT
EVERGREEN NURSING & REHAB OF EVERGREEN PARK
01.2010 - 04.2012
High School Diploma -
TECH ACADEMY HS
- CERTIFIED NURSE ASSISTANT - 11/1999
- NOTARY PUBLIC - EXPIRES 9/17/2027
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