Jennifer Gibson-Fogle
Professional Leasing Consultant and Assistant Manager
Lewisville,TX
Summary
Passionate individual with 10+ years of experience in a customer service role. Enthusiastic about takin on new challenges and delivering exemplary skills. Offers outstanding attention to detail and coordination.
Overview
4
4
years of professional experience
Work History
Professional Leasing Consultant
American Landmark
Lewisville, TX
2023.01 - Current
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions and publications.
- Drafted comprehensive marketing and leasing plans.
- Managed daily and weekly marketing and leasing reports.
- Coordinated project terms with construction teams to ensure timelines, budgets and scope of work performed was established for successful completion.
- Led site tours of new store location proposals for tenant company executives throughout.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Escalated critical issues to property manager to deliver immediate resolution.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Tracked leads using CRM software and followed up with interested parties.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Leasing Consultant/Trainer/Assistant Manager in Training
Bell Partners, INC.
Allen, TX
07.2021 - 09.2023
- Used conflict resolution skills to quickly resolve issues among residents.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Tracked leads using CRM software and followed up with interested parties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Received rent payments and tracked transactions in accounting software.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Planned special events such as lotteries, dedications and project tours.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Assisted human resources professionals with workforce development.
Front Office Supervisor
Hillcrest Family Medicine, PA
Frisco, TX
07.2020 - 07.2021
- Liaised between physician and patient, answering questions and delivering test results.
- Trained staff to ensure compliance with local, national and federal requirements.
- Developed filing systems to improve patient records management and compliance with HIPAA and related confidentiality guidelines.
- Controlled financial functions like billing and collections, accounts payable and operational budgets.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained records management system to process personnel information and produce reports.
- Communicated with patients with compassion while keeping medical information private.
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Handled office contracts like leases, utilities and employee agreements.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Dispersed petty cash to employees and collected and managed receipts.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Delivered performance reviews, recommending additional training or advancements.
- Created, prepared, and delivered reports to various departments.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Education
High School Diploma -
Polytech High School
Dover, DESkills
- Reporting and Correspondence
- Organized Mindset
- Creative Problem-Solving
- Sales and Marketing Aptitude
- Leasing Terms and Specifications
- Property Marketing
- Operations Management
- Administrative Leadership
- Local and State Laws
- Sale and Rental Recordkeeping
- Common Sense Reasoning
- Lease Renewals
- Background Check Process
- Relationship Building
Accomplishments
- Over 3 Million Dollar Club
- Certified Bell Buddy (Trainer for new hires)
- Nominated for Leasing Professional of the year for 2023 (Apartment Association of Greater Dallas - Sapphire Award)
- Multiple Personal Google Review Awards
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing tasks with accuracy and efficiency.
- Documented and resolved issues which led to great results.
- Achieved outstanding results by introducing different software for all types of tasks.
Timeline
Professional Leasing Consultant
American Landmark
2023.01 - Current
Leasing Consultant/Trainer/Assistant Manager in Training
Bell Partners, INC.
07.2021 - 09.2023
Front Office Supervisor
Hillcrest Family Medicine, PA
07.2020 - 07.2021
High School Diploma -
Polytech High School
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