Jennifer Gifford
Cedar Rapids
Summary
Adept at enhancing patient satisfaction and streamlining healthcare processes, I bring a proven track record from Care Chiropractic and Mercy Hospital. My expertise in efficient data management and patient-centered care has significantly improved service delivery. Skilled in healthcare terminology and attentive listening, I excel in fostering patient trust and optimizing operational workflows. My understanding in the billing industry is excelling.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant
Care Chiropractic
08.2024 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using ChiroTouch and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Certified Nursing Assistant
Hallmar
02.2024 - 08.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Technician
Mercy Hospital
06.2023 - 01.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Billing Specialist
SmartScripts Pharmacy
06.2022 - 05.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Calling insurance companies about PA's patients.
Senior Pharmacy Technician
SmartScripts Pharmacy
01.2021 - 06.2022
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Entered prescriptions, called for clarification if needed on prescriptions sent in.
- Solved customer problems over the telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
SmartScripts Pharmacy
03.2019 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered prescriptions, called provider for clarification on prescriptions.
- Called insurance to verify patient insurances.
Education
High School Diploma -
Dallas Center Grimes High School
Dallas Center, IAAssociate of Business Administration - Accounting
Kirkwood Community College
Cedar Rapids, IA05-2026
Skills
- Professional Telephone Communication
- Healthcare Terminology
- Effective Scheduling Management
- Efficient Data Management
- Healthcare Patient Coordination
- Patient-Centered Care
- Invoice Collection Oversight
- Insurance Billing Proficiency
- Meticulous Attention to Detail
- Insurance Billing Management
- Data Visualization
- Attentive Listening Skills
Timeline
Chiropractic Assistant
Care Chiropractic
08.2024 - Current
Certified Nursing Assistant
Hallmar
02.2024 - 08.2024
Patient Care Technician
Mercy Hospital
06.2023 - 01.2024
Billing Specialist
SmartScripts Pharmacy
06.2022 - 05.2023
Senior Pharmacy Technician
SmartScripts Pharmacy
01.2021 - 06.2022
Pharmacy Technician
SmartScripts Pharmacy
03.2019 - 12.2020
High School Diploma -
Dallas Center Grimes High School
Associate of Business Administration - Accounting
Kirkwood Community College
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