Jennifer Gilbertson
Raymond,NH
Summary
Enthusiastic Service Department Office Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
17
17
years of professional experience
Work History
Service Department Office Manager
Palmer And Sicard
10.2015 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Supervised employee performance, preventive maintenance and safety.
Dispatcher Office Assistant
Stark & Cronk
02.2008 - 09.2015
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Sent out Technicians to perform calls based on locations, needs and worker availability.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Education
Early Childhood Education
Great Bay Community College
Portsmouth, NHEarly Childhood Education
North Shore Community College
Danvers, MAHRM Certificate - Human Resources Management
Southern New Hampshire University
Hooksett, NH10.2024
High School Diploma -
Hamilton Wenham Regional HS
Hamilton, MA06.1998
Skills
- Team Collaboration
- Supply Requisition
- Schedule Preparation
- Work Estimation
- Vendor Relations
- Tools and Equipment Maintenance
- Materials and Labor Costing
- Decision Making
- Personnel Management
- Job Prioritizing
- Report Preparation
- Performance Evaluations
- Customer Relations
- Data Entry and Analysis
- Product and Service Sales
- Multitasking and Prioritization
- Word Processing
- Time Management
- Conflict Resolution
- Adaptability and Flexibility
- Billing and Accounting Support
- Attention to Detail
- Spreadsheet Tracking
Timeline
Service Department Office Manager
Palmer And Sicard
10.2015 - Current
Dispatcher Office Assistant
Stark & Cronk
02.2008 - 09.2015
Early Childhood Education
Great Bay Community College
Early Childhood Education
North Shore Community College
HRM Certificate - Human Resources Management
Southern New Hampshire University
High School Diploma -
Hamilton Wenham Regional HS
Similar Profiles
Anthony CushingAnthony Cushing
HVAC Install Technician Apprentice at Palmer and SicardHVAC Install Technician Apprentice at Palmer and Sicard
Matthew LopezMatthew Lopez
Plumbing Apprentice at Palmer And SicardPlumbing Apprentice at Palmer And Sicard
Brynn StephensBrynn Stephens
Administrative Assistant at Sicard Atchafalaya DentistryAdministrative Assistant at Sicard Atchafalaya Dentistry
David EvansDavid Evans
Key Holding Department Supervisor at Lowes Home ImprovmentKey Holding Department Supervisor at Lowes Home Improvment
Shelby SohmerShelby Sohmer
Direct Support Professional at Farmsteads Of New EnglandDirect Support Professional at Farmsteads Of New England