Jennifer Gilchrist
Oshkosh,WI
Summary
Seasoned problem-solver with 15+ years' experience in healthcare and related support services seeks opportunities to put skills and strengths to meaningful use in support of a functional, forward-thinking team. Positive/lifelong learner mindset compliments proven research, people, and communication skills, and demonstrated ability to accomplish complex goals in challenging human service and business environments.
Overview
12
12
years of professional experience
Work History
Rehabilitation Specialist
Lafrontera Empact
08.2023 - 03.2025
- Evaluated and screened patients to determine needs and provide necessary support.
- Recognized client employment barriers and devised strategies to resolve.
- Conducted assessments to develop person-centered plans for employment and support..
- Conducted employer and community organization outreach to promote employment services.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Partnered with Vocational Rehabilitation Services, community rehabilitation programs to assist members in becoming involved in and meaningful community activities or employment.
SMI Case Manager
LaFrontera Empact
10.2022 - 08.2023
- Providing ongoing case management services to 60+ members.
- Maintain accurate and timely records of members through detailed case notes of assessments, contacts, and progress in NextGen system.
- Conducting assessments, developing Integrated Service Plans with members on an annual and as needed basis.
- Providing support, advocacy and assistance to members.
- Collaborating with medical providers, inpatient teams and other stakeholders to establish discharge plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to members.
- Monitored members' progress and tracked member services to provide crisis interventions.
HealthCare Coordinator/Case Manager
Center for Veterans Issues
02.2021 - 09.2022
- Deliver case management and supportive services to homeless or at-risk of becoming homeless veterans
- Assist veteran in establishing housing and stability action plan
- Referring veterans to appropriate service providers to assist participants to obtain needed supportive services
- Maintain accurate and timely records of clients through detailed case noting of assessments, contacts, and progress using required case management forms and maintains required HMIS records
- Process temporary financial assistance to veteran landlords to maintain current housing and/or establish new housing
- Create a discharge plan for participants including referral options
- Provide community and landlords critical information/education to create and maintain positive relationships to successful housing
Operations Manager, Residential Coordinator
Magi Support Services
06.2019 - 02.2021
- Manage daily operations over five group homes for individuals with varying abilities.
- Oversee Residential Coordinators and caregivers over five group homes providing coaching, trainings and mediation.
- Account management of personal finances for participants.
- Participate in creation of participant/resident care plans
- Participate in quarterly Care Conferences for each resident over 5 group homes.
- Coordinate and facilitate monthly staff meetings at each group home.
- Supervised staff and kept employees compliant with company policies and procedures.
Medical Case Manager
Area Agency on Aging, Region One
09.2017 - 05.2019
- Meet with clients in their homes or any other appropriate setting, including the office
- Conduct bio-psychosocial assessments for the identification of needs. Perform reassessments and care plan updates to determine changes in needs.
- Maintain contact with 100+ clients per program policies and procedures
- Monitor clients’ compliance with medical regime
- Plan appropriate services/interventions for clients with focus on medical care
- Maintain and update community resources
- Refer clients to the appropriate resources and advocate on behalf of clients
- Provide supportive counseling
- Maintain client files and documentation per program policies and procedures. Ensure that billing is timely and accurate
Executive Assistant to the COO, Training Coordinator
CarePatrol Franchise Systems, LLC
01.2017 - 07.2017
- Provide administrative and business support to the COO of CarePatrol Franchise Systems and support other members of the C-Suite team
- Maintain COO’s calendar, training, calendar, and office calendar
- Plan and schedule meetings/webinars
- Assist with team building initiative and overall support of culture and employee morale
- Assist Accounting department with payroll and national invoicing
- Initiate and conduct onboarding of new franchisees
- Co-facilitate in-person and virtual training sessions with new franchisees
- Trained and mentored [Number] new personnel hired to fulfill various roles.
CQC Manager, Care Referral Coordinator
CarePatrol Franchise Systems, LLC
09.2013 - 01.2017
- Manage national call center for CarePatrol franchisors, directing clients to appropriate options for senior care (assisted living, independent living, respite and home healthcare resources)
- Implement 'secret shopper' campaigns and 'client satisfaction' surveys to ensure quality and compliance across the 150+ offices comprising the national CarePatrol network
- Supervise and train all CQC ('Call, Qualify and Connect') support staff at headquarters
- Update CQC documentation as needed to reflect current policy, processes, and records management, ensuring franchisors can monitor business-critical activities and milestones
Education
Bachelor of Science - Social Work, Human Development
University of Wisconsin- Green Bay
Green Bay, WI05.2013
Certificate of General Studies - General Studies
Northeast Wisconsin Technical College
Green Bay12.2010
Skills
- Case management
- Interdisciplinary teamwork
- Care planning
- Effective communication
- Outpatient services
- Crisis intervention
- Trauma-informed care
Timeline
Rehabilitation Specialist
Lafrontera Empact
08.2023 - 03.2025
SMI Case Manager
LaFrontera Empact
10.2022 - 08.2023
HealthCare Coordinator/Case Manager
Center for Veterans Issues
02.2021 - 09.2022
Operations Manager, Residential Coordinator
Magi Support Services
06.2019 - 02.2021
Medical Case Manager
Area Agency on Aging, Region One
09.2017 - 05.2019
Executive Assistant to the COO, Training Coordinator
CarePatrol Franchise Systems, LLC
01.2017 - 07.2017
CQC Manager, Care Referral Coordinator
CarePatrol Franchise Systems, LLC
09.2013 - 01.2017
Bachelor of Science - Social Work, Human Development
University of Wisconsin- Green Bay
Certificate of General Studies - General Studies
Northeast Wisconsin Technical College
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