Jennifer Gillard
HM Richards Manufacturing
Okolona,MS
14
years of professional experience
Dedicated machine operator with a strong work ethic and a focus on safety compliance. Proven skills in problem-solving and attention to detail, ensuring quality outcomes in high-paced environments. Also skilled in building customer relationships and identifying their needs, recommending products and services, and meeting sales goals.
Work History
Machine Operator/Assembler
10 Years 7 Months- Operated machinery to assemble furniture components with precision and consistency.
- Conducted quality inspections to ensure products met industry standards and specifications.
- Collaborated with team members to streamline assembly processes and enhance productivity.
- Trained new operators on equipment usage and safety protocols, fostering a safe work environment.
- Maintained accurate records of production output and material usage for efficiency tracking.
Sales Associate/Backroom Stocker
1 Month- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
- Maintained merchandise displays, ensuring optimal presentation and inventory levels.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Contributed to store cleanliness and organization, promoting a welcoming environment for shoppers.
Breakfast Attendant
1 Year 2 Months- Prepared and presented daily breakfast offerings to ensure guest satisfaction.
- Assisted guests with inquiries, promoting a welcoming environment and enhancing their experience.
- Monitored inventory levels and replenished supplies to ensure uninterrupted service.
- Monitored inventory levels and replenished supplies as needed for uninterrupted service.
Senior Sitting / Private Job
5 Years 11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Call Center Representative
3 Years 7 Months- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Trained and mentored new staff on call handling protocols and system usage.
- Monitored call performance metrics, providing feedback for continuous improvement initiatives.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science
Bachelor of Science - Criminal Justice
Associate of Arts - Criminal Science
Skills
Machine operation
Strong work ethic
Good communication
Problem-solving
Attention to detail
Machinery operation
Machinery cleaning
Safety compliance
Assembly and production
Excellent communication
Timeline
Sales Associate/Backroom Stocker
Burlington Stores, Inc.
05.2026 - 06.2026Read More
Breakfast Attendant
Holliday Inn Express
02.2022 - 04.2023Read More
Machine Operator/Assembler
HM Richards Manufacturing
01.2016 - CurrentRead More
Senior Sitting / Private Job
Christopher Ivy
01.2016 - 12.2021Read More
Call Center Representative
Iquor
05.2012 - 12.2015Read More
Bachelor of Science
Read More
University of Phoenix
Bachelor of Science from Criminal Justice
Read More
Itawamba Community College
Associate of Arts from Criminal Science
Read More