Camping
Jennifer Gilley
Fredericksburg,Virginia
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dedicated IT professional with extensive experience in IT strategy, talent management, and system optimization. Proven track record of leading cross-functional teams, managing various areas within IT, and implementing innovative software solutions to enhance productivity. Adept at synthesizing data for senior leadership, facilitating professional development, and fostering collaborative work environments. Seeking to leverage my expertise in IT management to drive strategic initiatives and contribute to organizational success in a leadership role.
Overview
31
31
years of professional experience
Work History
Business Operations Manager
GEICO
06.2022 - Current
- Reports to CISO, managing Cybersecurity department's strategy, talent, associate experience and Security Awareness Education and Training
- Tracks HR metrics, synthesizes data into reports for senior leadership, aiding decision-making
- Facilitate training requests by actively gathering and analyzing department-specific needs, aligning them with organizational goals to enhance professional development and operational excellence
- Oversees seamless onboarding, ensuring alignment with departmental objectives
- Streamlines access to security-related information across team sites
- Presents data to senior leaders, driving continuous improvement and strategic direction
- Utilizes surveys and metrics to drive positive changes within the department
- Leads security awareness initiatives, enhancing organizational resilience
- Provides support to resolve conflicts, fostering a collaborative work environment
- Mentors and coaches associates, nurturing professional development
- Creates and disseminates CISO articles, promoting thought leadership
- Ensures adherence to yearly performance reviews and coaching plans, fostering continuous development
- Assisted with managing a $50+ million budget
Information Security Manager
GEICO
01.2020 - 06.2022
- Led a team of security analysts in monitoring, identifying, and addressing network threats and vulnerabilities, ensuring proactive responses and robust security operations
- Conducted regular training sessions for team members on new security technologies and best practices
- Communicated effectively with stakeholders, providing visibility and updates on project progress
- Presented data to senior leaders, driving continuous improvement and strategic direction within the department
- Conducted regular vulnerability assessments to ensure compliance with industry standards
- Collaborated with IT teams to develop and implement remediation strategies proactively.
Information Systems Analyst Technical Supervisor
GEICO
03.2015 - 01.2020
- Led team in designing and implementing auto insurance system, optimizing workflow and user experience
- Led cross-functional teams in planning and executing release activities, ensuring quality
- Managed and coordinated seamless releases of software products, managing timelines and dependencies effectively into production
- Led cross-functional teams to implement new software solutions, improving efficiency by 20%
- Supported Application outages
- Developed performance goals and conducted comprehensive appraisals for associates, aligning individual objectives with organizational targets and fostering professional growth.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Developed thorough documentation of systems, procedures, and best practices for ease of reference and knowledge sharing among team members.
Senior Information Systems Analyst II
GEICO
08.2010 - 03.2015
- Developed SQL queries to analyze data, providing insights for strategic decision making
- Provided technical expertise to troubleshoot and resolve system issues, minimizing downtime
- Collaborated with stakeholders to define system requirements and streamline processes for maximum productivity
- Communicated effectively with stakeholders to provide visibility and updates on release progress
- Analyzed reported issues to determine root cause and proposed effective solutions
- Ensured documentation was updated with new requirements and when older requirements were changed or no longer applicable.
- Collaborated with UX/UI designers for smooth user experience and intuitive interfaces.
- Experience in utilizing XML for data integration, configuration management, and enhancing software interoperability
Functional Systems Tester
GEICO
07.2003 - 08.2010
- Executed functional testing on the Customer side of the Auto Sales Application and Billing for releases every 6 weeks ensuring compliance with requirements and flawless production operation
- Identified, reported and tracked bugs as they were found improving software quality and user satisfaction
- Developed and maintained a test bed enhancing efficiency by 25%
- Collaborated with development and product teams to refine systems functionality
- Conducted backend database testing using SQL, ensuring data integrity and consistency
- Streamlined regression testing, reducing test times by 20%.
Licensed Insurance Agent - Auto Service
GEICO
Fredericksburg , VA
02.2002 - 07.2003
Accounts Receivable Technician
GEICO
Fredericksburg , VA
09.1995 - 02.2002
Licensed Insurance Agent - Auto Sales
GEICO
Fredericksburg , Virginia
05.1993 - 09.1995
Skills
- Leadership and Team Management
- Systems Analysis
- Effective Communication
- Project Management
- Process Improvement
- Release Management
- Risk Management
- Stakeholder relations
- Technical Knowledge
Interests
Traveling
Crafting
Diving
Timeline
Business Operations Manager - GEICO
06.2022 - Current
Information Security Manager - GEICO
01.2020 - 06.2022
Information Systems Analyst Technical Supervisor - GEICO
03.2015 - 01.2020
Senior Information Systems Analyst II - GEICO
08.2010 - 03.2015
Functional Systems Tester - GEICO
07.2003 - 08.2010
Licensed Insurance Agent - Auto Service - GEICO
02.2002 - 07.2003
Accounts Receivable Technician - GEICO
09.1995 - 02.2002
Licensed Insurance Agent - Auto Sales - GEICO
05.1993 - 09.1995