Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jennifer Gilliland

Jennifer Gilliland

Glendale,AZ

Summary

Information Specialist adept in researching scientific and tools information requests. Resourceful, energetic and results-oriented multitasker. Strong data collection, analysis and reporting skills. Interprets and relays highly technical information to various audiences while maintaining integrity of data and findings. Focused and dependable CSR/Reserchers Recognized for being critical and analytical problem solver methods utilized patience and utilizing all tools provided to quickly solve the situations and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures. Focused and dependable with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for patience and compliance month after month and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures. Experienced with over 8 years of experience in Excellent reputation for resolving problems and improving customer satisfaction. Passionate Trainer with extensive knowledge of training and proven success working with clients. Devoted to long-lasting and comprehensive results for every client. Trained and [Software] use.

Work History

Information Specialist

Peckham Industries
Phoenix, AZ
10.2019 - 04.2021
  • Gather travel dates make appointments , to solve ambiguous situations, Educate on doumentation required for compliance streamline appointments or mail in applications.
  • Collected data by identifying information sources and designing survey and collection methods.
  • Used database to research, gather, analyze and present data.


Publisher Remote

George, Job Examiner & BVM
Glendale, AZ
04.1988 - 07.2020
  • Utilized desktop publisher software to examine printed materials and verify design elements remained intact.
  • Interacted with authors and other internal customers to define job requirements and resolve content, production and scheduling issues.
  • Participated in meetings and conference calls to gather and communicate document layout and production process information and represent production function.
  • Leveraged advanced Microsoft Word functions to create solicitation-specific templates and format response documents
  • Recommended layout changes to make materials more accessible and improve presentation.
  • Communicated with vendors to secure supplies and drive on-time completion of document reproduction.
  • Prepared sample layouts for approval using computer software.
  • Established project archive management system, enabling staff to locate resources directly and with ease.
  • Worked within multilevel approval structures to maintain quality standards for work.
  • Edited classified and unclassified reports and other communications materials to maximize organization, proper grammar usage and clarity.
  • Formatted in Microsoft Word and PDF to prepare documents and proposals for review or final submission.

CSR SALES TRAINER

Associated Supply
Phoenix, AZ
04.2010 - 05.2012
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Remote Account Executive

I.C.E
Phoenix, Arizona
05.2008 - 08.2010
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Contacted customers as issues arose to provide prompt resolutions.
  • Identified client business needs by gaining understanding of goals, objectives and processes.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.

Advertising Account Executive

Dominion, The Employment Guide
Phoenix, Arizona
05.2002 - 06.2008
  • Made outbound calls to existing customers to upsell advertising packages.
  • Created and presented media and advertising packages to prospective customers.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.

Education

GED -

Alhambra High School
Phoenix, AZ
2022

Skills

  • Industry Report Reading
  • Training Methodologies
  • Administrative Support
  • Data Science
  • Effective Written and Verbal Communication
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Answering Customer Questions
  • Active Listening
  • Attention to Detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Information Specialist

Peckham Industries
10.2019 - 04.2021

CSR SALES TRAINER

Associated Supply
04.2010 - 05.2012

Remote Account Executive

I.C.E
05.2008 - 08.2010

Advertising Account Executive

Dominion, The Employment Guide
05.2002 - 06.2008

Publisher Remote

George, Job Examiner & BVM
04.1988 - 07.2020

GED -

Alhambra High School
Jennifer Gilliland