Jennifer Gilroy
Myrtle Beach,SC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Nurse
Mcleod Health
09.2023 - Current
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
Registered Nurse
Christiana Care
07.2022 - 08.2023
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Audited charts and reviewed clinical documents to verify accuracy.
Registered Nurse
Crozer Health
08.2021 - 09.2022
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient reactions after administering medications and IV therapies.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Audited charts and reviewed clinical documents to verify accuracy.
Call Specialist Trainer
ASD, inc.
02.2018 - 07.2021
- Maintained exceptional first-call resolution rates, minimizing the need for follow-up calls or escalations.
- Utilized CRM software to manage customer interactions, track progress, and maintain accurate records.
- Made average of 300 outbound and inbound calls per day.
- Updated customer records in CRM to document interactions.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Assisted in training new hires, sharing expertise and best practices for optimal performance.
Education
BSN - Nursing
The Pennsylvania State University
State College, PA12.2022
ADN - Nursing
Delaware County Community College
Media05.2021
Skills
- Time management
- Self reliant
- Evidence based practice
- Proficient in Microsoft office and excel
- Community Program Referrals
- Critical Thinking
- Medical Recordkeeping
- Care management
- Prior Authorization
- Chart review
- Strong therapeutic Communication skills
- High volume call center experience
Certification
- BLS
- ALS
- TNCC
- PALS
Timeline
Registered Nurse
Mcleod Health
09.2023 - Current
Registered Nurse
Christiana Care
07.2022 - 08.2023
Registered Nurse
Crozer Health
08.2021 - 09.2022
Call Specialist Trainer
ASD, inc.
02.2018 - 07.2021
BSN - Nursing
The Pennsylvania State University
ADN - Nursing
Delaware County Community College