Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

JENNIFER L. GINTHER

Naples,Florida

Summary

Detail-oriented Investigator with strong leadership skills, offering exceptional communication skills, and well-versed in assisting law enforcement in cases. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Investigative Specialists

Collier County Sheriff’s Office
11.2023 - Current


  • Streamlined case management for improved results through meticulous organization and prioritization of tasks.
  • Implemented efficient record-keeping systems that facilitated easy access to vital information during investigations.
  • Maintained confidentiality of sensitive data at all times, ensuring compliance with privacy regulations.
  • Provided detailed reports on the progress of ongoing investigations promptly, enabling detectives to make informed decisions regarding their cases.
  • Managed multiple cases simultaneously under tight deadlines without sacrificing quality or attention to detail.
  • Assisted complainants in understanding the investigation process, managing expectations, and addressing concerns throughout the case.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted interviews with witnesses and complainants.
  • Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
  • Delivered calm, professional testimony to support case evidence.

Communication’s Department Senior Dispatcher

Collier County Sheriff’s Office
11.2015 - 11.2023


  • Reduced response times for emergency calls with improved dispatch procedures and coordination.
  • Collaborated with other departments to address logistical challenges and improve overall operational efficiency.
  • Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
  • Evaluated dispatcher trainee performance regularly to identify areas for improvement or recognition of exceptional work ethics.
  • Coordinated emergency response efforts during natural disasters or other crisis situations, working closely with relevant authorities to ensure prompt resolution and minimize negative impacts on service levels rendered to affected citizens.
  • Assisted in resolving citizen complaints and grievances.

Communication’s Assistant Supervisor

Collier County Sheriff’s Office
08.2022 - 11.2023


  • Streamlined communication between departments for enhanced collaboration and improved overall results.
  • Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
  • Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Mentored junior staff members, helping them develop skills necessary for career advancement within the agency.
  • Collaborated with upper management to establish performance benchmarks, evaluating success based on quantifiable metrics.
  • Ensured compliance with agency policies and regulations by diligently monitoring operations and addressing issues proactively.
  • Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
  • Actively participated in continuous improvement efforts aimed at optimizing efficiency across all aspects of day-to-day operations.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded agency objectives.
  • Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Recommended changes to policies and procedures to maximize team efficiency and productivity.
  • Managed records and documentation for payroll.
  • Maintained compliance with agency policies, objectives, and communication goals.
  • Maintained professional demeanor by staying calm when addressing complaints by citizens.
  • Cultivated positive rapport with fellow employees to boost morale and promote employee retention.

Real Estate Assistant

Michelle Thomas-Premier Sotheby’s International Realty Marco Island
06.2015 - 11.2015


  • Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
  • Streamlined property listing process for increased efficiency, utilizing MLS systems, social media, and various real estate websites.
  • Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies and inspectors.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
  • Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
  • Collaborated closely with photographers to showcase properties effectively through high-quality images for online listings.
  • Reduced time spent on scheduling conflicts using advanced organizational skills to manage multiple calendars efficiently.
  • Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
  • Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Office Manager

PRECIOUS CARGO ACADEMY
01.2014 - 06.2015


  • Distributed administrative warnings and write-ups to all staff members when policies and procedures were not followed.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing complaints by customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Real Estate Title Closer

GULF CITIES TITLE
01.2013 - 11.2013
  • Opened files for residential and construction contracts
  • Emailed orders to the exam department for searches to be completed
  • Contacted Borrowers on how they would like to hold title, also verify proper address for warranty deed, and verify lender information, if applicable
  • Coordinated closings for in-office closing and mail away closing for both borrower and seller
  • Completed title commitment for lenders, order surveys, termite reports, homeowner’s association estoppels, and mortgage payoffs
  • Coordinated lender package deliveries for closing, print off lender package, highlight and make copies for the closing, whether in office closing or mail away
  • Completed and printed title company borrower and seller documents, including warranty deeds
  • Prepared HUD statement with all title, lender, and mortgage fees
  • Reviewed and explained closing documents with buyers and sellers
  • Notarized all signatures
  • When closing was completed, fax and telephone lenders for funding number
  • Cut, Post, and Disburse checks and keys for closing
  • Assisted Office Manager with entering accounts payable and accounts receivable into QuickBooks.

Education

Associate degree - Business Administration

Hodges University
Fort Myers, Florida
04.2022

Bachelor degree - Business Management

Hodges University
08.2023

MBA - Project Management

Columbia Southern University
Orange Beach, AL
04.2025

Skills

  • Critical Thinking
  • Time Management
  • Legal Compliance
  • Fraud Detection
  • Interview Techniques
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Research Abilities
  • Conflict Resolution
  • Problem Solving
  • Report Writing
  • Interpersonal Skills
  • Computer Literacy
  • Investigative Tools Proficiency
  • Ethical Decision-Making
  • Organizational Skills
  • Analytical Skills
  • Attention to Detail
  • Data Analysis
  • Decision Making
  • Interrogation Skills
  • Court Testimony
  • Action Planning
  • Credit Card Fraud
  • Emergency Safety Plans
  • Data Review
  • Witness Interviews
  • Detailed Report Writing
  • Records Management
  • Ethical and Honest
  • Calm in Crisis Situations
  • Due Diligence
  • Case Management
  • Incident Reporting
  • Performance Improvement
  • Personnel Management
  • Employee Relations
  • Training Delivery
  • Corrective Action Planning
  • Strategy Implementation
  • Performance Monitoring
  • Problem solving
  • Delegation skills
  • Team building
  • Coaching and mentoring
  • Goal setting
  • Effective communication
  • Decision making
  • Visionary leadership
  • Conflict resolution
  • Time management
  • Business Planning

Certification

● Emergency Medical Dispatch Certification

● State of Florida Public Safety Telecommunicator Certification

● CPR Certified

● National Crime Information Center and Florida Crime Information Center (NCIC/FCIC) Certification

● Communications Training Officer Certification

● International Critical Incident Stress Foundation Certification

● APCO Institute Communications Center Supervisor, 5th Ed. Version 1 Certificate

● Federal Emergency Management Agency (FEMA) Certifications:

● IS-00005.a – An Introduction to Hazardous Material

● IS-00020.15 Diversity Awareness

● IS-00100.b Introduction to Incident Command System ICS-100

● IS-00144 Telecommunicators Emergency Response Taskforce (TERT) Basic Course

● IS-00200.b ICS for Single Resources and Initial Action Incident, ICS-200

● IS-00230.d Fundamentals of Emergency Management

● IS-00241.b Decision Making and Problem Solving

● IS-00700.a National Incident Management System (NIMS) An Introduction

● IS-00800.b National Response Framework, An Introduction

Timeline

Investigative Specialists

Collier County Sheriff’s Office
11.2023 - Current

Communication’s Assistant Supervisor

Collier County Sheriff’s Office
08.2022 - 11.2023

Communication’s Department Senior Dispatcher

Collier County Sheriff’s Office
11.2015 - 11.2023

Real Estate Assistant

Michelle Thomas-Premier Sotheby’s International Realty Marco Island
06.2015 - 11.2015

Office Manager

PRECIOUS CARGO ACADEMY
01.2014 - 06.2015

Real Estate Title Closer

GULF CITIES TITLE
01.2013 - 11.2013

Associate degree - Business Administration

Hodges University

Bachelor degree - Business Management

Hodges University

MBA - Project Management

Columbia Southern University

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JENNIFER L. GINTHER