Summary
Work History
Education
Skills
Timeline
Overview
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Jennifer Glancy

Jennifer Glancy

Arlington,TX

Summary

Dynamic IT Technical Support Specialist with a proven track record at Therapysync, excelling in remote desktop support and problem-solving. Enhanced workflows through strategic IT process improvements, achieving high customer satisfaction. Adept at collaboration and communication, I consistently minimized support tickets while optimizing system performance.

Work History

IT Medical Record Retrieval Specialist

Therapysync
09.2022 - 10.2024
  • Led best practices sessions for technology tools, boosting user confidence and efficiency.
  • Efficiently identified and resolved intricate issues to enhance workflows.
  • Utilized remote support tools proficiently for offsite issue resolution.
  • Teamed up with various departments to design and carry out IT strategies.
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Acted as a key escalation point for intricate technical problems requiring advanced knowledge and interdepartmental coordination.
  • Collaborated with software vendors to address and fix identified issues.
  • Optimized performance through rapid identification and resolution of system issues.
  • Minimized support tickets through diligent upkeep of technical infrastructure.
  • Consistently met and exceeded customer satisfaction goals with timely support.
  • Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
  • Allocated permissions to ensure controlled access.
  • Analyzed issues to troubleshoot and deliver effective technical solutions.

Assistant Manager

Dennys Restaurant
01.2021 - 06.2022
  • Directed daily operations to achieve performance, quality and service goals.
  • Optimized store layout to boost customer satisfaction.
  • Cultivated a cooperative and uplifting work environment.
  • Oversaw cash collection and deposit documentation, enhancing precision.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Boosted client retention through attentive service and support.
  • Partnered with executives to formulate strategic initiatives for advancing business goals.
  • Boosted team productivity by encouraging cooperative efforts.
  • Coordinated scheduling to maintain necessary staffing levels within budget constraints.
  • Ensured transparent communication across team levels via regular meetings.
  • Ensured timely product distribution by streamlining vendor communication.
  • Conducted regular inspections of equipment and operations to verify safety standards compliance.
  • Tracked sales patterns to readjust pricing for maximum profitability.
  • Elevated customer contentment by promptly managing concerns and questions.
  • Implemented structured review processes to enhance team productivity.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Organized workplace activities aimed at boosting morale and enhancing group dynamics.
  • Utilized feedback from customers to improve products.
  • Oversaw shift changes, maintaining operational effectiveness.

Server

Dennys Restaurant
04.2019 - 01.2021
  • Provided top-notch service through effective management of numerous tables concurrently.
  • Given priority to customer needs, served meals and drinks swiftly.
  • Operated POS system to process orders.
  • Enabled smooth operations by working closely with colleagues during busy shifts.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Fostered customer loyalty and return visits by providing sincere and outstanding service.

Server

Chilis's Bar and Grill
04.2019 - 01.2021
  • Successfully handled several tables at a time, ensuring high-quality customer experience.
  • Provided timely service of refreshments with emphasis on meeting guest expectations.
  • Utilized POS system to process orders efficiently.
  • Facilitated positive guest experiences through teamwork during peak times.

Medical Insurance Specialist

Dallas Methodist Hospital
06.2004 - 07.2005
  • Ensured accurate claim submissions by addressing identified discrepancies.
  • Optimized claim approval rates by ensuring eligibility checks prior to processing.
  • Executed prompt settlement of claims by efficiently managing communication between insurers and medical specialists.
  • Enhanced relationships with insurers through prompt issue resolution.
  • Refined methods for accessing records, speeding up the retrieval of vital patient data.
  • Collaborated with other healthcare professionals to ensure the timely delivery of pertinent medical information.
  • Streamlined workflow through continuous optimization.
  • Conducted compliance audits, showcasing dedication to maintaining industry regulations in medical records.
  • Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
  • Contributed to improved patient outcomes by ensuring the confidentiality and security of sensitive medical data.
  • Collaborated with IT department on implementing EMR system enhancements that improved overall efficiency and user experience.
  • Safeguarded sensitive information in adherence to HIPAA standards.
  • Digitized medical records for enhanced retrieval and accessibility.
  • Ensured up-to-date patient records through systematic indexing and digital archiving of important files.

Education

CMIS Certification - Medical Insurance Billing And Coding

Purdue Global University
Indianapolis, IN

GED -

Mountain View College
Dallas, TX
07.1999

Skills

  • Hardware installation
  • Remote desktop support
  • Operating system support
  • Help desk support
  • Backup and recovery
  • Database troubleshooting
  • Database management
  • Database monitoring
  • Relational database management
  • Database administration
  • Query optimization
  • SQL proficiency
  • Systems administration
  • Customer needs assessment
  • Microsoft NET framework
  • Patch management
  • Root-cause analysis
  • Document management
  • Microsoft SQL
  • Writing queries
  • Database documentation
  • jQuery
  • Teamwork and collaboration
  • Information protection
  • Time management
  • Attention to detail
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Adaptability and flexibility
  • Task prioritization

Timeline

IT Medical Record Retrieval Specialist

Therapysync
09.2022 - 10.2024

Assistant Manager

Dennys Restaurant
01.2021 - 06.2022

Server

Dennys Restaurant
04.2019 - 01.2021

Server

Chilis's Bar and Grill
04.2019 - 01.2021

Medical Insurance Specialist

Dallas Methodist Hospital
06.2004 - 07.2005

CMIS Certification - Medical Insurance Billing And Coding

Purdue Global University

GED -

Mountain View College

Overview

20
20
years of professional experience

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Jennifer Glancy