Hi, I’m
Jennifer Glen
Jackson,MI
Summary
Successfully streamlined processes, enhancing efficiency and compliance. Proven ability to lead cross-functional teams and foster effective vendor collaboration, ensuring high-quality service. Adept at utilizing HRIS for accurate payroll coordination and data analysis. Effective at navigating benefits programs, ensuring compliance, and driving process improvements. Known for reliability, adaptability, and proficiency in benefits analysis, communication, and problem-solving.
Overview
2026
years of professional experience
Work History
Consumers Energy
Sr Benefits Administrator
2017 - Current (8 education.years_Label & 11 education.months_Label)
Job overview
- Developed training materials (KBA's) for new benefits policies, enhancing understanding and participation.
- Streamlined processes by implementing automated systems, reducing manual errors and improving efficiency.
- Collaborated with cross-functional teams to design and implement employee communication strategies for benefits updates.
- Developed relationships with benefits vendors, ensuring high-quality service, alignment, and compliance.
- Conducted regular audits of SAP records, identifying discrepancies, and making corrections.
- Assisted employees with benefits inquiries, providing accurate information on company policy and working directly with the vendor for resolutions.
Consumers Energy
Administrative Specialist I
2015 - 2017 (2 education.years_Label)
Job overview
- Executed data entry tasks with high accuracy, maintaining up-to-date records in the HRIS database.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases in the HRIS system.
- Trained new staff on office protocols, developed and optimized SOP's.
- Adapted to changing priorities and tasks, demonstrating flexibility and reliability under pressure.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- I-9 retention, verification, and file compliance with federal regulations.
Consumers Energy
Absence Management Administrator
2011 - 2015 (4 education.years_Label)
Job overview
- Coordinated absence management processes, ensuring compliance with company policies and regulatory requirements.
- Facilitated training sessions for staff on absence management policies and procedures, enhancing understanding and compliance.
- Resolved complex absence-related inquiries, delivering effective solutions to both employees and management.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Audited and submitted timekeeping information for accurate and efficient payroll processing.
Education
Baker CollegeJackson, MI
MBA from Human Resources Management
01-2011
Baker CollegeJackson, MI
BBA from Business Management
01-2009
Skills
- Continuous improvement mindset
- HRIS proficiency
- Microsoft Office Suite
- Payroll support
- Time management proficiency
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Excellent communication
Timeline
Sr Benefits Administrator
Consumers Energy
2017 - Current (8 education.years_Label & 11 education.months_Label)
Administrative Specialist I
Consumers Energy
2015 - 2017 (2 education.years_Label)
Absence Management Administrator
Consumers Energy
2011 - 2015 (4 education.years_Label)
Baker College
MBA from Human Resources Management
Baker College
BBA from Business Management