Jennifer Glenn
Kiowa,OK
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Office Manager/Lead Registered Medical Assistant
Riddels Skin Care Center
08.2021 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Created and implemented organizational policies and procedures.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Oversaw accounting, budgeting, and financial reporting.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Evaluated medical equipment regularly to ensure proper functioning and maintenance needs were addressed promptly.
- Assisted physicians in providing top-quality care, accurately documenting patient information and following treatment plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Paralegal
Mark Edwards
07.2010 - 01.2011
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Contacted clients to schedule appointments and discuss progress of cases.
Medical Secretary
Riddels Skin Care Center
05.2001 - 03.2007
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Registered Medical Assistant - Medical
Kiamichi Technology Center - McAlester
Mcalester, OKParalegal - Paralegal Studies
Kiamichi Technology Center - McAlester
Mcalester, OK05.2010
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Conflict Resolution
- Patient check-in
- Team Leadership
- Healthcare Compliance Knowledge
- Patient Scheduling Management
- Attention to Detail Focus
- Billing Processes
- Human Resources
- Medical Procedures Scheduling
- Decision-Making Competence
- Reception Management
- Critical Thinking
- Organizational Skills Development
- Patient Needs Assessment
- Team Supervision
- Administrative Support
- Team Leadership and Motivation
- Inventory Maintenance
- Financial Analysis
- Sound Judgment
- Budget Control
- Resource Allocation Expertise
- Continuous Process Improvement
- Planning and Prioritization
- Relationship Building
- Work Planning and Prioritization
- Scheduling and calendar management
- Workflow Planning
- Active Listening
- Schedule Management
- Bookkeeping
- Analytical Thinking
- Policy Management
- Documentation and control
- Document Review
- Customer Satisfaction Evaluation
- Administrative Management
- Strategic Planning
- Operational Standards Development
- Operational Reporting
- Resource Planning
Certification
- RMA - Registered Medical Assistant
- Certified Paralegal
Timeline
Medical Office Manager/Lead Registered Medical Assistant
Riddels Skin Care Center
08.2021 - Current
Paralegal
Mark Edwards
07.2010 - 01.2011
Medical Secretary
Riddels Skin Care Center
05.2001 - 03.2007
Registered Medical Assistant - Medical
Kiamichi Technology Center - McAlester
Paralegal - Paralegal Studies
Kiamichi Technology Center - McAlester