Jennifer Glover
Coweta,OK
Summary
Experienced professional with a strong desire to leverage skills, training, and extensive experience in a new position. Seeking a long-term career growth opportunity with a corporation that values employee development. Aiming to make a positive impact through exceptional customer service, effective collaboration with colleagues, and contributing to overall company success. Possessing strong problem-solving abilities, a willingness to learn, and excellent communication skills. Prepared to contribute to team success and achieve positive results. Excited to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Travel Agent Specialist
CXLOYALTY/JP MORGAN CHASE
06.2021 - 10.2023
- Facilitated seamless communication between stakeholders exploring new leisure offerings.
- Supported conflict resolution, payment processing and issue management.
- Provided subject-matter guidance to new employees on various queries and issues.
- Facilitated one-on-one support for frontline agents in numerous team and group discussions.
- Skilled in using MRS, Worldspan, Maui, ORXe and Sabre systems.
- Adeptly handled and resolved complications in travel bookings.
- Compiled records accurately.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Document Control Specialist
ISTI
09.2018 - 04.2019
- Ensured meticulous documentation throughout engagements with the team.
- Processed files for printing through various platforms like email attachments and PDF storage.
- Maintained accurate records, ensuring completeness and compliance.
- Contributed to ongoing improvement initiatives while creating and updating documentation.
- Analyzed and applied updated industry guidelines for procedural adherence.
- Coordinated document processing efforts for streamlined workflow.
- Ensured proper scanning and digital archiving of various documents.
- Meticulously verified each document and report for errors or omissions.
- Managed document transfer among departments, contractors, suppliers, and customers.
- Facilitated management of document controls.
Administrative Assistant
CHINOWTH & COHEN
11.2011 - 01.2014
- Handled incoming calls by providing information, taking messages, and transferring to relevant individuals.
- Validated finished assignments for correct language usage and alignment with guidelines.
- Trained staff on computer usage and decision-making processes.
- Managed multiple software and hardware systems.
- Greeted visitors courteously while managing front desk operations.
- Ensured sensitive information remained confidential through strict adherence to privacy policies.
Dental Front Office Receptionist
DR. JEFF PARKER, DDS
07.2005 - 09.2010
- Operated office equipment to document information, transmit correspondence via mail or email; utilized software to manage EHR systems and multi-line telecommunication.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Monitored inventory levels of office supplies regularly; ordering additional stock when required to avoid shortages.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Improved efficiency of document storage systems with careful organization of digital files according to practice-specific guidelines.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
Education
Business Administration And Management
TULSA COMMUNITY COLLEGE
Tulsa, OKHigh School Diploma - Basic
Coweta High School
Coweta, OKSkills
- Dentrix/EagleSoft
- Multi-line phone systems
- Adobe
- Dental and medical office experience
- Insurance Verification and Benefits
- Call center
- 10 key typing
- Typing
- Multiple computer screens
- Processing and adjusting Insurance Claims
- Customer service and retention
- Retail sales and outside sales
- Copy faxing scanning machines
- Schedule management
- Medical and Dental terminology
- Medical and Dental Documents
- Debits & credits postings
- Live chat
- Document Review and Management
- Conflict resolution and expert
- Administrative Assistant Experience
- Training and Leader Skills
- Continuing improvement and challenging myself
- Remote access software
- EMR systems and HIPAA
- Pricing and upselling
- Microsoft Office
- VPN, AWS and Authentication
- Empathy and Compassion
- Communication skills
- Windows
- Mortgage servicing
- Proofreading and Writing skills
- Organizational skills
- Time managements
- Employee orientation/Training
- DocuSign
- Relationship Building Skills
- Technical support/Help Desk
- Budgeting
- Data collection
- Benefits administration
- Order entry
- Learning technology
- OSHA
- ICD-9
- Medicare/Medicaid
- Filing
- Front desk
- Research
- Contracts
- Medical collection
- Patient Intake
- Travel industry expertise
- Travel research
- Administrative tasks
- Interpersonal communications
- Travel insurance
- Strong negotiation
- Destination knowledge
- Company guidelines and procedures
- Global destinations
- Package sales
- Active listening
- Team member collaboration
- Customer referrals
- Data confidentiality
- Loyalty programs
- Client records
- Reservation software
- Vendor record management
- Commission tracking
- Customer survey creation
- Customer inquiry and response
Certification
First Aid Certification, 2019-09-01, Present
Timeline
Travel Agent Specialist
CXLOYALTY/JP MORGAN CHASE
06.2021 - 10.2023
Document Control Specialist
ISTI
09.2018 - 04.2019
Administrative Assistant
CHINOWTH & COHEN
11.2011 - 01.2014
Dental Front Office Receptionist
DR. JEFF PARKER, DDS
07.2005 - 09.2010
Business Administration And Management
TULSA COMMUNITY COLLEGE
High School Diploma - Basic
Coweta High School
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