JENNIFER GLOWACKI

Company Overview: Private Health Insurance Industry

• Reduced Benefits Renewal Costs by 30%, negotiating a new healthcare provider contract that cut expected premium increases from 25% down to just 6%, saving over $200k annually.
• Launched a Scalable Open Enrollment Framework, including live and digital education tools, employee support touch points, and streamlined broker communication-resulting in a 92% on-time enrollment rate and reducing HR intervention requests by 40%.
• Designed and Deployed a High-Performance Sales and Compliance Policy, introducing progressive benchmarks for close rates, attach rates, and QA compliance parameters-boosting average agent performance by 28% in 90 days and increasing individual compliance scores by 15-20%.
• Built and Led an Internal Leadership Pipeline, creating promotion criteria, interview scorecards, and final project evaluations that enabled internal promotions to Sales Manager roles-cutting recruiting costs by $58K per class and improving leadership readiness by 37%.
• Introduced Conflict Resolution Training Across Departments, launching the 'Resolving Conflict with Calm' initiative that equipped agents with de-escalation tools-cutting supervisor call transfers by 52% in 30 days.
• Streamlined Performance Accountability Systems, rolling out standardized SOPs for Performance Improvement Plans (PIPs) and Corrective Actions-improving consistency and reducing HR escalations by 60%.
• Orchestrated a Full Remote Operations Plan During Hurricane Season, managing a two-phase deployment with zero downtime, full compliance, and 100% employee accountability during a crisis response.
• Managed Numerous High-Stakes Layoffs and Terminations with a 100% success rate-zero lawsuits, zero labor department filings, and complete compliance with separation protocols during.

Company Overview: Transportation Industry

• Negotiated job offers and conducted compensation audits.
• Facilitated interviews and advised senior leaders on hiring decisions.
• Led union negotiations during collective bargaining renewal periods.
• Mediated employee concerns per union agreements and prevented arbitration.
• Maintained on-site presence in union shops to build employee relations.
• Designed and delivered training for new managers on HR policies.
• Coordinated FMLA, LOA, and ADA processes with benefits, employees, and leaders.
• Managed the performance management cycle, including ratings and feedback metrics.
• Oversaw corrective actions, terminations, and performance improvement plans.
• Led an engagement task force, increasing employee participation by 20% in 2024.
• Supervised Executive Assistants supporting SVPs.
• Processed payroll for immediate team members.

Company Overview: Health and Fitness Industry

• Established Wellness Program generating $25K monthly in recurring revenue and creating new staff roles.
• Collaborated with Marketing Director to develop competitive sales pipeline aligning outreach with client growth goals.
• Directed customer service programming, ensuring rapid resolution of client issues and maintaining positive experiences.
• Secured and optimized online reviews, enhancing brand reputation and facilitating new client acquisition.
• Onboarded, trained, and offboarded employees across departments, increasing organizational retention by 25%.
• Conducted quarterly performance reviews and weekly 1:1s, boosting team accountability and productivity.
• Maintained HR compliance by managing benefits, I-9s, and employee files to meet regulatory standards.
• Executed compliant job contracts ensuring records remained audit-ready and legally sound.

Company Overview: Tech and Software Industry

• Secured 100% employee buy-in and successfully rolled out a redesigned compensation structure aligned with company goals.
• Researched, analyzed, and presented multiple compensation models to leadership to support business scalability and retention.
• Strategically assessed company hiring needs and provided workforce projections to support 1-5 year growth planning.
• Recruited for 20-25 open requisitions concurrently, achieving a 90% placement success rate with high retention.
• Participated in leadership meetings to align hiring strategies with evolving business needs and market shifts.
• Created 5-8 new job descriptions monthly and maintained a strong recruitment pipeline across 5-7 platforms.
• Led monthly new hire presentations and represented the company at 2-4 job fairs monthly to build brand and attract top talent.

Company Overview: Health and Fitness Industry

• Managed 8-10 employees and 20-25 B2B partnerships monthly, achieving 100% employee retention through strong leadership and operational best practices.
• Conducted quarterly performance reviews, monthly team meetings, and bi-weekly 1:1s to improve morale, accountability, and employee engagement.
• Recruited and hired 10-15 team members annually, aligning hiring with growth objectives and team performance needs.
• Negotiated vendor and supplier contracts, reducing purchasing costs by 15% while maintaining quality and service standards.
• Managed all financial budgets for the facility in partnership with the Finance team, reviewing the P&L, looking at leading and lagging indicators and making real-time adjustments to stay on target.
• Led facility safety initiatives, conducting surprise audits that resulted in zero workplace incidents and a 100% OSHA compliance score in year one.
• Directed facility compliance operations, ensuring full adherence to local, state, and federal regulations, OSHA standards, workers' compensation reporting, and insurance documentation.
• Drove standardized client engagement processes, including education, scheduled touchpoints, issue resolution protocols, and a reporting system to track retention and client satisfaction.

Company Overview: Healthcare Industry

• Managed 40 employees within a 300 plus person organization, overseeing continuing education, change management, conflict resolution, team building, payroll, and performance development.
• Recruited and hired 50+ employees annually, managing full-cycle onboarding, including 90-day evaluations and long-term talent integration.
• Worked 20-25 concurrent job requisitions, achieving a 90% placement rate with a focus on specialized medical roles across surgical specialties.
• Created role-specific Hiring Scorecards to evaluate competency fit per medical specialty, improving hiring team alignment and reducing time-to-hire by 25%.
• Reduced recruiting spend by 30% while increasing access to high-quality candidates by 50% through strategic sourcing and referral pipelines.
• Assessed benefits needs, presented plan options to the C-suite, negotiated annual rates with carriers, and led enrollment for all employees.
• Managed workers' compensation cases per company policy, state law, and physician partnerships, ensuring compliance with HIPAA, FLSA, and OSHA regulations.
• Maintained 'Good Standing' status with regulatory bodies including The Joint Commission, CMS, and AAAHC through rigorous compliance and operational readiness initiatives.
• Presented at annual company leadership trainings on effective leadership strategies and performance management.

Company Overview: B to B Wholesale Manufacturing and Distribution Industry

• Oversaw 125 employees conducting performance reviews 1 time per Quarter for every employee, monthly staff meetings, weekly one-on-one coaching sessions, and addressed all grievances brought forward.
• Recruited and hired 30-50 team members per year on average.
• Investigated all employee disputes, worker's compensation claims, compliance and violations regarding OHSA, FLSA, FMLA, and FAA regulations.
• Worked 30-40 open job requisitions to achieve a 90% placement rating.
• Consulted and advised 10-15 hiring managers on job opportunities.
• Processed payroll 2 times monthly for 150 employees.
• Mediated all employee relation issues, write-ups, terminations, lay-offs, etc.
• Facilitated and rolled out yearly benefit plans, filed unemployment paperwork, and oversaw approval of PTO.
• Wrote the company Handbook and HR policies along with guidance from Legal Counsel.
• Managed workers' compensation claims and ensured compliance with the organization's policies as well as local, state, federal laws, along with Concentra Physician's Plan, and worked with our legal department.
• Ensured we were in compliance with all Federal, State, and Local laws. Conducted quarterly trainings.
• Provided strategic leadership coaching to all mid and upper level managers.