Jennifer Glowacki
Tampa,USA
Summary
Dynamic HR Director with a proven track record at Rate Quote Direct, adept at multi-state compliance and HR technology. Spearheaded initiatives that saved over $200K annually and enhanced employee engagement, showcasing strong leadership and analytical skills. Committed to driving operational excellence and fostering a culture of continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HR Director
Rate Quote Direct
Tampa, FL
04.2024 - 07.2025
- Negotiated healthcare contracts, saving $200K+ annually by limiting premium increases to 6%.
- Achieved 92% on-time enrollment while reducing HR tickets by 40%.
- Developed over 40 automated SOPs across HR functions, decreasing escalations by 60%.
- Modernized HR operations through Gusto deployment and a custom ticketing system, increasing utilization by 50%.
- Designed sales and compliance scorecards that boosted agent performance by 28% in 90 days.
- Established leadership development programs, resulting in over six internal promotions per cohort.
- Implemented conflict resolution frameworks, reducing escalated calls by 52% and enhancing communication culture. s.
- Managed over 100 layoffs without lawsuits by adhering to systematic documentation and compliance protocols.
Senior HR Business Partner & Manager
Pods Moving and Storage
Clearwater, FL
10.2023 - 04.2024
- Developed scalable standard operating procedures (SOPs) that empowered local leads through guided frameworks.
- Created improvement tools with feedback loops, achieving 100% compliance without formal authority.
- Managed multi-state compliance for wage and hour, leave, ADA, and termination policies in partnership with legal counsel.
- Led performance management cycles, including corrective actions, terminations, and performance improvement plans.
- Coached teams on compliance, engagement metrics, and attendance utilization to enhance operational effectiveness.
- Facilitated digital systems for onboarding, manager playbooks, and self-service workflows that scaled across environments.
- Oversaw internal investigations for bullying, harassment, and safety violations while adhering to jurisdiction-sensitive protocols.
- Led an engagement task force that increased employee participation by 20% in 2024.
Director of People Operations
Best Day Fitness
Saint Petersburg, FL
01.2022 - 04.2024
- Established wellness program generating $25K monthly recurring revenue through automated booking and micro-lease practitioner system.
- Developed competitive sales pipeline with marketing director, aligning outreach with client growth objectives.
- Directed customer service programming, ensuring prompt resolution of client issues and enhancing positive experiences.
- Created comprehensive client feedback and business performance tracking systems using Google Forms/Sheets dashboards.
- Onboarded, trained, and off-boarded employees across departments, increasing organizational retention by 25%.
- Implemented check-in model for practitioners, including onboarding calls and support chats to enhance engagement.
- Researched and presented multiple compensation models to leadership, achieving full practitioner buy-in and zero attrition.
- Maintained HR compliance through management of employee benefits, files, and job contracts.
Human Resources & Operations Manager
NexGen Fitness Franchising Corp
Buffalo, NY
01.2021 - 12.2021
- Oversaw a team of up to 10 employees and managed 20 to 25 B2B partnerships monthly, achieving 100% employee retention through quarterly reviews and structured communication.
- Managed financial budgets with Finance team, reviewed P&L for real-time adjustments, and negotiated vendor contracts to decrease costs by 15% while ensuring quality.
- Led safety initiatives and compliance operations, conducting surprise audits that resulted in zero incidents and full adherence to OSHA standards.
- Drove standardized client engagement processes, including education, touch points, issue resolution protocols, and tracking systems for retention and satisfaction.
Human Resources Director
Highline South Ambulatory Surgery Center
Littleton, Colorado
01.2019 - 01.2021
- Oversaw operations of outpatient surgery center in Colorado, managing physician-owned licenses and specialty procedures nationwide.
- Managed 40 employees within a 300+ person organization, focusing on education, change management, conflict resolution, and performance development.
- Recruited over 50 specialized medical professionals annually across 20-25 concurrent requisitions, achieving a 90% placement rate while reducing recruiting costs by 30%.
- Developed role-specific hiring scorecards to evaluate competency fit per specialty, reducing time-to-hire by 25%.
- Assessed benefits needs and negotiated annual rates with carriers, leading enrollment efforts for all employees.
- Managed workers' compensation cases in compliance with company policy and regulatory requirements, including HIPAA and OSHA.
- Maintained 'Good Standing' status with regulatory bodies through rigorous compliance initiatives and operational readiness assessments.
- Utilized HRIS-integrated systems to track licensure and certifications, ensuring timely renewal and compliance.
Human Resources Manager
Glow Industries, Inc.
Toledo, OH
01.2013 - 01.2019
- Oversaw performance reviews for 125 employees quarterly, conducting monthly staff meetings and weekly coaching sessions.
- Centralized and digitized PTO tracking and benefits enrollment, reducing HR response time by 40%.
- Developed employee engagement framework including recognition programs and wellness campaigns.
- Executed annual recruitment of 30-50 employees for 30-40 open requisitions, achieving a 90% placement rate.
- Advised 10-15 hiring managers on job opportunities and candidate selection strategies.
- Investigated employee disputes and compliance violations related to OSHA, FLSA, and FMLA regulations.
- Maintained policies compliant with EEOC standards, ADA protocols, and federal employment laws.
- Facilitated annual benefit plan rollouts, managed unemployment paperwork, and authored HR policies.
Education
MBA - Human Resources Management
National University
Sacramento, CA03.2023
BA - Social Work & Psychology
The University of Findlay
Findlay, OHSkills
- Gusto and ADP
- Employee training
- Multi-state compliance
- HR analytics
- HR technology
- Benefits administration
- Job analysis
- Staff supervision
- HRIS management
- Workers compensation
- HR policies and procedures
- Payroll coordination
- Paychex and Paylocity
- Slack and Monday
- Microsoft Office Suite
- BambooHR and Zenefits
- Applicant tracking systems (ATS)
- Calendly and E-Verify
- Checkr and JazzHR
- Employee Navigator and Workday
- Salesforce and Asana
Certification
- Gallup Strengths Certification, Gallup, 2015
- Graduate Certificate in Strength Strategy Coaching, Strengths Strategy, Inc., 2016
- Global Professional Human Resource Certification (GPHR), HRCI, In Progress
- AI for HR Professionals, HRCI Learning Center, In Progress
- Integrating FMLA, ADA, COBRA, & Workers' Compensation Master Certification, HR Training Center, In Progress
Accomplishments
- New Company Training Program Received Best in Class for 100% Pass Rate
- Broke company training records by new hires closing sales within 14 days of hire
- 2022 Named Best Franchise Site with a 10 out of 10 Best in Class Award
- 2024 Named Top Producer in Company History for Sales Closed in One Month
Affiliations
- Member of SHRM
- Member of Suncoast HR
- Graduated Magna Cum Laude- BA and MBA programs
- On the Whose Who List for Academic All-American Honor Society 4 years in a row
- National Honor Society Leadership Inductee for National University MBA Program
Timeline
HR Director
Rate Quote Direct
04.2024 - 07.2025
Senior HR Business Partner & Manager
Pods Moving and Storage
10.2023 - 04.2024
Director of People Operations
Best Day Fitness
01.2022 - 04.2024
Human Resources & Operations Manager
NexGen Fitness Franchising Corp
01.2021 - 12.2021
Human Resources Director
Highline South Ambulatory Surgery Center
01.2019 - 01.2021
Human Resources Manager
Glow Industries, Inc.
01.2013 - 01.2019
MBA - Human Resources Management
National University
BA - Social Work & Psychology
The University of Findlay
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