Jennifer Gluch

- Cover classes for absent teachers in Kindergarten thru 12th grade in a public school setting and a Catholic school setting.

- Explain and teach curriculum left by teachers

- Manage students in a classroom setting

- Execute emergency evacuation drills

- Answer calls on a multi-line phone system

- Communication with parents, students and staff

- Increased customer satisfaction by implementing efficient business processes and providing excellent customer service.

- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

- Implemented marketing strategies to increase brand awareness and attract new customers.

- Expanded product offerings by researching market trends and identifying potential growth

- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

- Hired trained, and managed employees to perform daily business functions

Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

- Managed day-to-day business operations.

- Prepared bank deposits and handled business sales, returns and transaction reports.

- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

- Interacted well with customers to build connections and nurture relationships.

- Trained new employees on proper protocols and customer service standards.

- Managed purchasing, sales, marketing and customer account operations efficiently.

- Transport and ensure the safety of students to and from school.

- Transport and ensure the safety of students to and from extracurricular activities.

- Perform emergency evacuation drills

- Maintain composure and clear thought process in the event of an emergency

- Use of multi-channel radio system

- Train new bus drivers. Provide them with the skills and education needed to drive a school bus per the State of Michigan requirements

- Perform pre-trip and post-trip inspections

- Communicate with parents, students and staff

Pre-trip and post-trip bus inspections

Customer relations

Transport special needs and non-special needs passengers safely and efficiently

Load wheelchair passengers

Use multi-channel radio