Jennifer Goddard
pool service tech
Rotonda West,FL
Summary
Swimming pool maintenance professional with strong expertise in water chemistry, and system diagnostics. Focused on team collaboration and delivering high-quality results. Reliable and adaptable, ensuring seamless service in dynamic environments. Skilled in problem-solving, customer communication, and routine maintenance.
Overview
2027
2027
years of professional experience
Work History
Swimming Pool Service Technician
Royal Pool Management
Venice, FL
04.2017 - 04.2026
- Inspected pool systems, identifying equipment issues before service disruptions.
- Balanced water chemistry to maintain safe, compliant swimming conditions.
- Performed routine vacuuming, skimming, and debris removal for pool cleanliness.
- Documented service findings, chemical readings, and completed maintenance tasks accurately.
- Trained junior technicians on sanitation procedures and equipment handling.
- Resolved customer concerns with clear updates and reliable on-site service.
- Developed strong relationships with clients through clear communication channels regarding service appointments and updates.
- Improved overall appearance of swimming pools by applying specialized techniques such as acid washing or resurfacing treatments when necessary.
- Reduced costs for the company by implementing best practices in equipment use, leading to decreased wear-and-tear expenses.
- Provided exceptional service to clients with weekly pool cleaning, maintenance, and water balance checks.
- Enhanced customer satisfaction by efficiently diagnosing and repairing swimming pool equipment.
- Increased client retention rate by quickly addressing concerns and providing expert solutions for their pools'' needs.
- Maintained cleanliness and safety of pools through regular chemical testing and adjustments.
- Streamlined scheduling process by implementing an online booking system that allowed clients to easily schedule and manage appointments.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Maintained clean, safe and appropriately stocked company vehicle.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
In-store Water Testing, Sales
True Blue Pools
Punta Gorda, FL
04.2010 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Serviced pool and spa systems, balancing chemicals and maintaining safe water quality
- Performed routine vacuuming, skimming, brushing, and debris removal to maintain clean pool surfaces
- Diagnosed circulation issues and completed equipment repairs using hand tools and test kits
- Processed sales transactions accurately through POS systems and handled returns, exchanges, and special orders.
- Advised customers on pool chemicals, equipment, and maintenance solutions based on product needs.
Tile Setter Helper
Franks Tile
North Port, FL
05.2008 - 04.2011
- Assisted tile setters with surface preparation, layout marking, and material staging for consistent installation workflow.
- Mixed mortar, thinset, and grout to proper consistency for reliable tile bonding and finishing.
- Carried, loaded, and organized tile, tools, and supplies to maintain efficient jobsite operations.
- Removed excess mortar and grout, then cleaned finished surfaces to support quality workmanship.
- Finalized installations with sealing agents and smooth lines of caulk.
- Improved tile setting efficiency by assisting in the preparation of work areas and materials.
Sales Associate
Leslie's Pool Supplies
Port Charlotte, FL
06.2007 - 04.2008
- Coordinated product availability, inventory counts, and restocking to maintain organized sales floor operations.
- Maintained display accuracy and merchandising standards to support product visibility and purchasing decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Owner
Top Ten Salon
Manchester, CT
1996 - 2006
- Directed salon operations, aligning service standards with client experience goals.
- Managed stylist schedules, bookings, and daily workflow to maintain efficient coverage.
- Supervised staff performance, coaching team members on techniques and guest service.
- Oversaw inventory control, ordering products and supplies to support service delivery.
- Developed pricing, promotions, and service offerings to strengthen business growth.
- Resolved client concerns promptly, preserving loyalty and service satisfaction.
- Trained new hires on salon procedures, product knowledge, and appointment systems.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
Manchester High
Manchester, CTSkills
- Problem-solving
- Problem-solving
- Problem-solving
- Problem-solving
- Problem-solving
- Problem-solving
- Problem-solving
- Problem-solving
- Problem-solving
- Problem-solving
- Problem-solving
Timeline
Swimming Pool Service Technician
Royal Pool Management
04.2017 - 04.2026
In-store Water Testing, Sales
True Blue Pools
04.2010 - 04.2017
Tile Setter Helper
Franks Tile
05.2008 - 04.2011
Sales Associate
Leslie's Pool Supplies
06.2007 - 04.2008
Owner
Top Ten Salon
1996 - 2006
High School Diploma -
Manchester High