Jennifer Goff
Littleton,CO
Summary
Motivated business professional bringing 5 years of entrepreneurial experience. Dedicated and personable with extensive experience in customer service, managing administrative and sales operations and personnel. Well-versed in sales, relationship building, client support and mentoring.
Overview
13
13
years of professional experience
Work History
Owner/Operator
CharmHart Sales
Littleton, CO
12.2019 - Current
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Founded and managed retail business.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained up-to-date administrative records to monitor operational conditions.
Administrative Assistant
Southwest Hematology And Oncology
Littleton, CO
12.2012 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Managed relational database to store information for reference, reporting and analysis.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Customer Service Representative
American Medical Sales And Repair
Centennial, CO
09.2010 - 05.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
CNA
Castle Rock Hospital District
Green River, WY
08.2002 - 12.2007
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Education
General Diploma - General Studies
Green River High School
Green River, WYWester Wyoming Community College
Rock Springs, WYBachelors Of Science - Psychology
University of Wyoming
Laramie, WY09.2007
Skills
- Team Oversight
- Scheduling
- Product Branding
- Operations management
- Business administration
- Project Management
- Verbal and written communication
- Client Service
- Relationship building
- Business launch
- Business planning
- Financial Management
- Marketing
- Business Development
Timeline
Owner/Operator
CharmHart Sales
12.2019 - Current
Administrative Assistant
Southwest Hematology And Oncology
12.2012 - 12.2015
Customer Service Representative
American Medical Sales And Repair
09.2010 - 05.2012
CNA
Castle Rock Hospital District
08.2002 - 12.2007
General Diploma - General Studies
Green River High School
Wester Wyoming Community College
Bachelors Of Science - Psychology
University of Wyoming
Similar Profiles
Jennifer GoffJennifer Goff
Owner at CharmHart SalesOwner at CharmHart Sales
Rahul SalwanRahul Salwan
Business Execution at CCB Sales, Cash & Inside Sales, Industrials, CitiBusiness Execution at CCB Sales, Cash & Inside Sales, Industrials, Citi
Hunza JahangirHunza Jahangir
Career Break at Looking for New opportunities in sales,B2B salesCareer Break at Looking for New opportunities in sales,B2B sales
Vincent RoeVincent Roe
Service Lot Manager at Mercedes-Benz of LittletonService Lot Manager at Mercedes-Benz of Littleton
Jonah CullenJonah Cullen
Late Model Stock Car Driver at Self Employed- JC Racing, LLCLate Model Stock Car Driver at Self Employed- JC Racing, LLC