Jennifer Goff
Littleton,CO
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, sales, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Owner
CharmHart Sales
Littleton, CO
12.2019 - Current
- Worked with vendors and supply distributors to negotiate bulk discounts.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Created, managed or automated orders or invoices using order management or invoicing software.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
- Communicated with current customers to increase overall satisfaction and improve product value.
- Handled all aspects of business, including accounting, purchasing and web design.
- Responded quickly to customer feedback and suggestions for improving the website.
- Researched industry trends and competitor websites for ideas on how to improve the online store.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Calculated total purchase amounts, taxes and shipping costs for new products.
- Photographed and wrote product descriptions and sales copy for items.
Intake Counselor
Rose House Colorado
Denver, CO
08.2013 - 01.2015
- Created an environment that was safe, supportive, nonjudgmental, and affirming for all clients served by the program.
- Ensured safety protocols were followed during transport of high-risk patients from emergency departments.
- Coordinated resources to support clients and help each achieve targets.
- Identified clinical or case management needs to promote quality of care.
- Maintained accurate clinical records of client progress in accordance with agency policies and procedures.
- Assessed risk factors associated with suicide ideation or self-harm behavior among clients.
- Collected personal data and insurance information from patients to complete intake paperwork.
- Conducted follow-up calls with discharged patients to monitor their status post-treatment.
Front Office Assistant
Southwest Hematology and Oncology
Littleton, CO
01.2009 - 12.2011
- Performed data entry of patient information into computer systems.
- Researched customer complaints or billing issues as necessary.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Coordinated support to facilitate general office operations.
- Scheduled appointments for clients and staff members.
- Offered reception coverage to relieve staff during absences or breaks.
- Assisted with set up for social events and food deliveries.
- Collected copays and account balance payments and updated account records.
- Greeted customers and provided assistance with inquiries.
- Received and distributed mail, letters and packages.
- Processed payments from customers using cash, credit cards or checks.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Maintained front desk to provide positive first impression.
Customer Service and Sales Representative
American Medical Sales and Repair
Centennial, CO
11.2006 - 12.2008
- Described merchandise and explained use, operation and care.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Answered store and merchandise questions and led customers to wanted items.
- Generated new sales leads through cold calling and networking activities.
- Researched competitors' products, prices, and sales techniques.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Provided technical support for customers using the company's products or services.
- Greeted customers to determine wants or needs.
Education
Bachelor of Arts - Psychology
University of Wyoming
Laramie, WY05-2006
Skills
- Administrative Oversight
- Business Management
- Customer Relations
- Verbal and Written Communication
- Operations Management
- Sales Oversight
- Relationship Building
- Client Service
Timeline
Owner
CharmHart Sales
12.2019 - Current
Intake Counselor
Rose House Colorado
08.2013 - 01.2015
Front Office Assistant
Southwest Hematology and Oncology
01.2009 - 12.2011
Customer Service and Sales Representative
American Medical Sales and Repair
11.2006 - 12.2008
Bachelor of Arts - Psychology
University of Wyoming
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