Jennifer Golden
Grand Blanc,MI
Summary
Results-driven business professional and licensed broker with extensive experience in business, leadership, and relationship development, marketing, management, and sales. Proven track record of driving growth, optimizing performance, and achieving exceptional results across diverse industries. Strategic thinker with a passion for teaching, mentoring, and empowering others. Leveraging brokerage expertise to facilitate and guide clients. Strong communicator uniquely positioned to drive growth through collaborative relationships, event planning, and community outreach. Pursuing a position to apply vast experience in business and leadership development to contribute to exceeding organizational goals and driving success.
Education
MBA - Organizational Leadership
12.2024 - 12.2027
Licensed - Property And Casualty Lines of Authorty
08-2025
BBA - Business Administration
12.2024
Associate of Applied Science - Business Management
06-2000
Minor: Computer Information Systems (CIS)
Work History
Licensed Broker
Freedom Brokers
08.2025 - Current
- info.insuringfreedom.com/jgolden
- Developing tailored solutions for clients, enhancing coverage and exceeding individual needs
- Establishes and maintains strong relationships with clients, fostering trust and long-term partnerships
Manager
The Clothing Cove & Tenacity Boutiques
03.2025 - Current
• Managing daily operations for two sister boutiques, leading staff, merchandising, and customer experience initiatives
• Live online events increasing online sales and customer engagement
• Modeling and hosting in-store charity fashion shows showcasing seasonal collections
• Strengthening brand reputation and driving store traffic
• Train and supervise the team to cultivate a customer-first culture to achieve consistently high service
• Social media promotions, email campaigns, and event-based outreach to boost sales and customer base
Merchandising and Operations Supervisor
Kohl's + Sephora
12.2023 - 03.2025
- Execute daily operations of Kohl's + Sephora: KPI-focused sales, management, & merchandising
- Elevated our Sephora to #1 in the Division MTD & YTD. Ranked 8th in the Region, 11th out of 606 nationally
- Develop and implement sales strategies and techniques
- Store Operations, Management, and Supervision
- Amazon Return Drop Management
- Customer Service Management
- OMNIchannel Management
- Amazon Return Drop Management
- Analyze and interpret sales figures and trends to make data-driven decisions and implementations
- Enhances team productivity by providing ongoing training and coaching
- Shipping and Receiving: Truck/Delivery Processing
- Store Theft Protection
Leadership Coach
Life Leadership
03.2002 - 02.2023
- Public speaker
- Leadership and business development & coaching
- Branding, sales, and marketing
- Developed national & international relationships
- Educational & motivational speaking at meetings and seminars to groups and businesses
Morgan Stanley & NCR Accounts Supervisor
Edcor Data Services
01.1999 - 03.2002
- Traveled nationally and internationally to build and support relationships and develop accounts with ESI International, GSK Pharmaceuticals, NCR and Morgan Stanley
- Supervised the Morgan Stanley & NCR University Call Centers
- Elected member of the Edcor Steering Committee
- Corporate training website testing, launching, training, & data management
- Elected Member of the Steering Committee
- Vendor Management Supervison
- Learning Management Systems Management
- Content Hosting Management
- ISO-9000 Lead and Process Manual Creation and Management
Manager & Accounting
Freij Jewelers
12.1997 - 01.1999
- Sales and daily operations, ensuring business growth and development
- Implemented strategic marketing initiatives, increasing brand visibility
- Purchasing and inventory management
- Luxury customer service excellence
- Developed training programs to enhance staff skills and improve team performance
- GIA Diamond Certified
- HR duties
- Payroll and business accounting
Manager & Certified Personal Trainer
Fitness USA
12.1995 - 12.1997
- Managed daily operations, ensuring efficient workflow and optimal staff performance of multiple locations
- Developed training programs to enhance team skills and improve customer service
- Certified Personal Trainer
- Designed individualized training programs to meet diverse client fitness goals
- Mentored junior trainers, sharing best practices for client results, engagement and program development
- Implemented innovative training techniques to improve client performance and retention rates
- Membership Sales
- Boosted gym revenue through active participation in marketing initiatives, campaigns, and community events showcasing available services
- CPR Certified
Skills
- Leadership & Business Development
- Public Speaking
- Licensed Broker
- Management
- National & International Business
- Sales & Strategic Planning
- Marketing & Content Management
- Office & Contract Management
- Microsoft 365, CRM, SaaS
- Assisted in launching Lake Fenton K-5th Twirling Program
- Assistant Coach and Marketing
- Assisted in launching Lake Fenton K-5th Twirling Program
- Assistant Coach and Marketing w/ Golden Baton Co
- Wednesday Night Youth Teaching Leader
- Deaconess & Sunday School Teacher
Volunteering
Golden Baton Co, Linden, MI August 2022 - Current
Timeline
Licensed Broker - Freedom Brokers
08.2025 - Current
Manager - The Clothing Cove & Tenacity Boutiques
03.2025 - Current
Baker College - MBA, Organizational Leadership
12.2024 - 12.2027
Merchandising and Operations Supervisor - Kohl's + Sephora
12.2023 - 03.2025
Leadership Coach - Life Leadership
03.2002 - 02.2023
Morgan Stanley & NCR Accounts Supervisor - Edcor Data Services
01.1999 - 03.2002
Manager & Accounting - Freij Jewelers
12.1997 - 01.1999
Manager & Certified Personal Trainer - Fitness USA
12.1995 - 12.1997
National Insurance Producer (NIPR) - Licensed, Property And Casualty Lines of Authorty
Baker College - BBA, Business Administration
Baker College - Associate of Applied Science, Business Management
Overview
30
30
years of professional experience
3
3
years of post-secondary education