Jennifer Golden

Minor: Computer Information Systems (CIS)

• Managing daily operations for two sister boutiques, leading staff, merchandising, and customer experience initiatives
• Live online selling events to increase online sales and customer engagement
• Modeling and hosting in-store charity fashion shows showcasing seasonal collections
• Strengthening brand reputation and driving store traffic
• Train and supervise the team to cultivate a customer-first culture to achieve consistently high service
• Social media promotions, email campaigns, and event-based outreach to boost sales and customer base

• Execute daily operations of Kohl's + Sephora: KPI-focused sales, management, & merchandising
• Elevated our Sephora to #1 in the Division MTD & YTD. Ranked 8th in the Region, 11th out of 606 nationally
• Develop and implement sales strategies and techniques
• OMNIchannel; shipping & receiving
• Analyze and interpret sales figures and trends to make data-driven decisions and implementations
• Enhances team productivity by providing ongoing training and coaching

• Public speaker; educational & motivational meetings and seminars to groups and businesses
• Leadership and business development & coaching
• Branding, sales, and marketing
• Developed national & international relationships

• Traveled nationally and internationally to build and support relationships and develop accounts
• Supervised the Morgan Stanley & NCR University Call Centers
• Elected member of the Edcor Steering Committee
• Corporate training website testing, launching, training, & data management

• Increased sales of custom prestige jewelry
• Client-centric service coach
• Inventory management, purchasing, P&L
• Led a team of sales associates
• Payroll and accounting