Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER GOLLA

Graceville

Summary

Versatile professional skilled in customer service, inventory management, and team development. Demonstrated ability to improve operational efficiency and foster positive customer interactions, with a solid history of training associates and managing diverse tasks in various settings.

Overview

12
12
years of professional experience

Work History

Guest Service/Kitchen Staff

Kwik Trip
Richfield
2024.10 - Current
  • Provided exceptional customer service to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems.
  • Handled customer inquiries and resolved issues promptly.
  • Restocked merchandise and ensured inventory accuracy regularly.
  • Trained new associates on store policies and procedures effectively.
  • Demonstrated knowledge of store products and services.
  • Maintained a positive attitude while handling fast-paced kitchen environments effectively.
  • Prepared ingredients and ensured kitchen cleanliness during high-volume service periods.

Store Manager

JStop(Citgo)/Country Mart BP
2022.10 - 2024.09
  • Ordering inventory for store and cooperating with multiple vendors
  • Employee schedules and approving hours for payroll
  • Sales reporting and managing invoices
  • Building and mechanical repairs
  • Delegating daily tasks to crew members and maintaining good employee relations
  • Resolving customer grievances with respect and professionalism
  • Contacts- Amy Jacobs-General Manager 262-365-7231

Lead Associate

Goemans Rapid Mart(BP)
2020.02 - 2022.10
  • Cashiering and money handling
  • Ordering some of the store inventory and changing prices as needed.
  • General customer service
  • Delegating daily tasks to crew members
  • Resolving customer grievances with respect and professionalism.
  • Contacts- Laurie Grissman 262-673-7001

Lead Associate

Cardinal Services(Mobil)
2016.07 - 2019.12
  • Cashiering and money handling
  • Stocking and sidework
  • Ordered inventory for store from multiple dierent vendors
  • General customer service
  • Opening/closing store
  • Cook-breakfast/lunch
  • Contacts- Steve Yahr 262-367-4675

Oce Admin./Loan Processor

Inlanta Mortgage
Greenfield
2014.09 - 2016.05
  • Answering phones and transferring calls
  • Keeping proper inventory of oce supplies
  • Obtain and arrange all documentation necessary to send loans to underwriting.
  • Make adjustments and corrections to loan file after underwriting
  • Communicate eectively with loan ocers and clients as well as cold calls for marketing.
  • Contacts- Kip Warzon 262-439-4241

Education

GED -

WCTC
2007-01

Skills

  • Motivated and hardworking individual with a diverse employment history; All of which requiring skills beneficial to a multitude of positions in any workplace

Timeline

Guest Service/Kitchen Staff

Kwik Trip
2024.10 - Current

Store Manager

JStop(Citgo)/Country Mart BP
2022.10 - 2024.09

Lead Associate

Goemans Rapid Mart(BP)
2020.02 - 2022.10

Lead Associate

Cardinal Services(Mobil)
2016.07 - 2019.12

Oce Admin./Loan Processor

Inlanta Mortgage
2014.09 - 2016.05

GED -

WCTC
JENNIFER GOLLA