Jennifer Gomes
Activities Director
Brentwood,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Administrative Bookkeeper/Customer Service Representative
Safeway
Antioch, CA
08.2021 - Current
- Responded to customer requests for products, services and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained and processed invoices, deposits and money logs.
Activity Director
Summerset At Brentwood III
Brentwood, CA
08.2005 - 08.2019
- Designed and delivered a wide variety of activities to stimulate interest, involvement and engagement for residents.
- Developed monthly newsletter published electronically and in print.
- Created and maintained social media for the community.
- Established vendor relationships to access timely services in support of events.
- Conducted site visits, walkthrough and other pre-event meetings with potential venue renters to explain available accomodations, site restrictions and expectations.
- Recommended trips and activities to residents, thoroughly explaining details based on their preforences.
- Exhibited high energy and professionalism when dealing with residents.
Education
No Degree - Communications
San Diego State University
San Diego, CASkills
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
Timeline
Administrative Bookkeeper/Customer Service Representative
Safeway
08.2021 - Current
Activity Director
Summerset At Brentwood III
08.2005 - 08.2019
No Degree - Communications
San Diego State University