Jennifer Gomes
Bridgeport,CT
Summary
Proven track record in enhancing client satisfaction and sales. Mastered facial treatments and waxing, alongside exceptional customer service and problem-solving skills. Achieved consistent positive feedback and sales targets through effective communication and bilingual abilities in English and Spanish.
Overview
3
3
years of professional experience
Work History
Student Esthetician
Aveda Institute Orlando
09.2023 - 03.2024
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes.
- Improved client satisfaction by providing personalized skincare treatments and recommendations.
- Achieved consistent positive feedback from clients through attentive service and extensive product knowledge.
Senior Brand Ambassador
American Eagle Outfitters, Inc
08.2023 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Sales Associate
Crocs
10.2022 - 07.2023
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
US Polo Association
08.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Brand Ambassador
American Eagle Outfitters, Inc
04.2021 - 08.2021
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Full Specialist Esthetician License - Esthetics
Aveda Institute - Orlando
Orlando, FL03.2024
High School Diploma -
Dr Phillips High School
Orlando, FL05.2023
Skills
Waxing and Hair Removal
Hygiene and Sanitation
Facial Treatments Expertise
Spa Equipment Operation
Customer Service
Problem-solving skills
Multi-tasking strength
Listening Skills
Goal-Oriented
Cash Handling
Flexible Schedule
Cash Register Operation
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Student Esthetician
Aveda Institute Orlando
09.2023 - 03.2024
Senior Brand Ambassador
American Eagle Outfitters, Inc
08.2023 - 11.2023
Sales Associate
Crocs
10.2022 - 07.2023
Sales Associate
US Polo Association
08.2021 - 05.2022
Brand Ambassador
American Eagle Outfitters, Inc
04.2021 - 08.2021
Full Specialist Esthetician License - Esthetics
Aveda Institute - Orlando
High School Diploma -
Dr Phillips High School
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