Microsoft, Excel
Jennifer Gomez
Customer Service/ Home Care
Henderson,Nevada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Home Care Aide
Pedro Laguna
Corona, CALIFORNIA
02.2015 - 04.2016
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Customer Service Representative
Costco
Corona, CALIFORNIA
08.2013 - 10.2014
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative/Food Service Worker
AAFES
Fort Drum, NY
06.2010 - 05.2013
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered prompt service to prioritize customer needs.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Cooked batches of food according to standard recipes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Associate of Arts - General Studies
Norco College
Norco, CA 06.2016 - 08.2017
High School Diploma -
Gladstone High School
Azusa, CA 09.1995 - 08.1999
Skills
Community integration
Patient-focused care
Progress documentation
Companionship and emotional support
Software
Timeline
Associate of Arts - General Studies
Norco College
06.2016 - 08.2017
Home Care Aide
Pedro Laguna
02.2015 - 04.2016
Customer Service Representative
Costco
08.2013 - 10.2014
Customer Service Representative/Food Service Worker
AAFES
06.2010 - 05.2013
High School Diploma -
Gladstone High School
09.1995 - 08.1999